Coordinator, Patient Access

NeighborHealth•Boston, MA

13d•$20 - $29•Onsite

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Part time Department: Registration All Locations: 10 Gove Street – Taylor Building Position Summary: NeighborHealth is hiring a Patient Access Coordinator! Schedule: Monday-Friday, 11am-3pm and includes flexibility and holiday rotation based on dept. needs in the Emergency Department and Radiology Department. As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to register and arrive patients in the Epic system, and answer phones according to the Registration department guidelines.

Requirements

Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
Demonstrate flexibility while being able to multi task and in a fast-paced environment.
At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
High School Diploma or G.E.D. required
Bilingual skills required (spanish/english)
Maintain annual CAC certification

Responsibilities

Acts as a mentor to new and existing registration staff.
Works with supervisor to orient and train new staff to department policies, procedures and workflow.
Schedules appointments for all patients as requested by the patient or provider.
Sets up the recalls for returning patients as instructed by the provider
Answers the telephone in a polite and courteous manner.
Identifies the department and introduces self.
Works closely and professionally with the clinical team to assist patients who walk-in with symptoms.
Obtains all relevant information to properly forward to the clinical team
Manages all incoming and outgoing in basket messages
Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
Utilizes Dental/Optical software according to the department
Verify insurance in advance and same day.