Coordinator OTC Helpdesk

Hilton • Memphis, TN

3d • $19 - $27 • Onsite

About The Position

This role is based at our corporate office in Memphis, TN. This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Coordinator, OTC Hotel Accounting, reporting to the Team Lead, OTC Hotel Accounting, you will manage incoming Help Desk calls, emails, and voicemails. Your responsibilities will include resolving accounts receivable and guest disputes. These disputes are transient in nature. You will also post payments received from Group Catering and Event Sales clients in the advance deposit database. Additionally, you will process guest refunds and support collections activities.

Requirements

• Two (2) years of work experience in a corporate environment
• Knowledge of business mathematics, including calculating percentage changes and weighted averages

Nice To Haves

• Basic understanding of Microsoft Excel, including manipulating spreadsheets
• Call Center experience
• Hospitality background

Responsibilities

• Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation.
• Engage hotel teams to help identify issues, resolving disputes, and obtaining client information.
• Collaborate with hotel teams to gather information, resolve discrepancies, and support dispute resolution.
• Partner with the Team Lead and team members to review and process required adjustments.
• Work with finance and corporate teams to ensure, accurate account resolution.
• Manage incoming Help Desk calls, emails, and voicemails.
• Resolve accounts receivable and guest disputes.
• Post payments received from Group Catering and Event Sales clients in the advance deposit database.
• Process guest refunds.
• Support collections activities.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed