Coordinator, Operations

NeighborHealth•Palatka, FL

5d•$22 - $33

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Position Summary: Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department. The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience. Responsibilities include but are not limited to: template management, referral processing and tracking, insurance/benefit plan verification and prior-authorization submissions. The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

Requirements

High School Diploma or equivalent required
Bilingual skills required (Spanish/English).
Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic
Computer skills required
Working knowledge of insurance verification processes
Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.

Responsibilities

Under the Director’s oversight, manages the department’s schedule templates in Epic, which includes opening/closing, and editing individual provider schedules.
Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach.
Monitors the department’s referral report, submits prior authorization requests.
Participates in the tracking of high risk patients.
Assists with patient flow and waiting room management.
Coordinates the department recall/waiting list
Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to: copying, filing, faxing, correspondence, and responding to record and imaging requests from external providers.
Coordinates and supports tasks associated with department’s performance improvement projects and compliance with regulatory requirements.
Supports onboarding of Boston University Dental Residents, as needed
Handles all incoming calls that Patient Access Coordinators (PACs) are not able to address.
Verifies dental plans, benefits and coverage specific to patients’ treatment plan.
Advises patients about out-of-pocket expenses and payment plan options
Coordinates care for patients who need prior authorization for treatment plan