Coordinator - Operations

Signal Security•Livonia, MI

17d•Onsite

About The Position

The Coordinator is responsible for planning, coordinating, directing and managing the daily site activities of the assigned work by all Dedicated Officers. The Coordinator will assist the Director in managing efficiency ensuring that all on-site services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolio. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Requirements

High school diploma or GED
2+ years of Management or leadership experience
Employment is contingent upon the results of background check and drug screen
Complete training modules within first month
Excellent organization, oral, and written communication skills
Adapt to established procedures and to help identify and solve problems
Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
Must be able to move equipment weighing up to 20 pounds
Must have valid driver’s license and good driving record
Must have reliable transportation

Nice To Haves

Bachelor’s degree preferred

Responsibilities

The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
Operational KPIs direct accountability: Labor Efficiencies (including overtime), Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days. Indirectly: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Patrol completion.
Developing officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, Coaching and communication, etc.
Works alongside the Director through the hiring, onboarding process and reviews.
Works to continuously improve the processes, quality of service, and operational efficiency.
Supports and oversees officer continued development and performance management.
Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
Responsible for overseeing maintenance and condition of all Franchise equipment.
Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues
Notifies Director of issues in the field, or internally, for timely leadership follow up.
Monitors company policies, procedures through spot checks and inspections.
Issues disciplinary action in accordance with the employee handbook.
Responsible for fostering a positive working environment through feedback and recognition programs.
Communicate with the Director in the Director Monthly Meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.