Coordinator of Student Services (Academic Technology & Experience) - Student Success Administration - UTK

University of Tennessee•Knoxville, TN

12d•$53,000 - $55,000

About The Position

The Coordinator of Student Services (Academic Technology & Experience) supports and enhances the student and advisor experience through the strategic coordination of academic technologies, assessment, reporting, and advising operations. Reporting to the Director of Advising & Technology Initiatives, this position serves as a functional liaison to ensure student success systems are effectively implemented, supported, assessed, and continuously improved. The Coordinator plays a critical role in identifying opportunities, translating data and feedback into actionable insights, and improving how students and advisors interact with advising tools, academic planning resources, and institutional systems. This position is a supportive coordinating role that maximizes advising and student success knowledge and technical skills without enterprise-wide responsibility.

Requirements

Bachelor’s degree from an accredited 4-year institution
3 years of experience working in higher education.
Demonstrated knowledge of academic advising and student learning / development theories applied to practice.
Excellent oral communication and writing skills.
Comfortability with technology/technology platforms associated with academic planning and success.
General assessment and reporting knowledge to drive continuous improvement

Nice To Haves

Master’s degree in higher education, college student development, or related field.
Experience with coordinating projects.
Experience working in student services and/or advising office.
Experience teaching or providing training & development content.
Experience working in a team-oriented environment.
Experience with student or customer service excellence.
Administrative and organizational skills with the ability to handle simultaneous projects.
Ability to utilize technology that supports both students and professional practice (MS Word, Excel, Power BI, Learning Management System, Customer Relationship Management, Student Information Systems, Degree Audits, Internet/On-line Resources and Support)
Ability to assess student needs and success

Responsibilities

Coordinate student-centered support and optimization of academic technologies.
Maintain a working knowledge of advising-related systems (e.g., CRM/SRM platforms, academic planning tools, degree audits, scheduling systems, shared system-wide tools, and reporting tools).
Identify, document, and communicate technology-related pain points, usability and adoption issues and opportunities, and workflow gaps impacting students and advisors.
Develop and maintain user-facing documentation, guides, and resources that support self-service, clarity, and success.
Support data integrity and documentation standards within CRM/SRM platforms.
Identify recurring barriers and triage practices (if needed) for students to support collaborative solutions with unit and division colleagues.
Collect, track, and synthesize data from multiple sources (e.g. usage data, feedback, surveys, reports).
Coordinate development of advising, student, and/or technology assessment efforts and initiatives to evaluate effectiveness and impact.
Translate assessment findings into actionable recommendations that improve processes, training, communication, and technology use.
Develop coordinated reports and dashboards to inform unit and key stakeholders.
Provide general advising inquiry support and appropriate referrals to campus resources.
Collaborate with academic partners to ensure coordinated, seamless advising experiences for appropriate populations (e.g. new, continuing students).
Promote proactive engagement with advising tools, institutional systems, and resources that support student self-authorship and academic success.
Coordinate development of student intern scope of work.
Coordinate, deliver, and continuously update training and professional development related to academic technologies, advising tools, and student success systems.
Partner with the Coordinator of Advising Services on advisor onboarding and ongoing development, ensuring advisors understand systems, workflows, and best practices.
Partner with unit training lead and advising centers as appropriate, to identify training needs and enhancements and support adoption of tools and processes.
Work on special projects aligned with campus-wide advising priorities, retention initiatives, and student success goals.
Assist with the implementation and ongoing refinement of the advising strategic plan.
Participate in professional development, training to support continuous improvement efforts.
Supervise and provide work direction to student interns, as applicable