Coordinator of Restorative and Dispute Resolution Practices

Child and Family Services of Erie County, Inc.•Buffalo, NY

2d•$33•Hybrid

About The Position

The Community Mediation Center is seeking a dynamic, community‑facing professional to support and expand community‑based mediation, conflict coaching, and restorative practice work. This role emphasizes preventative, relationship‑centered, restorative approaches to community building and conflict resolution and is distinct from court‑based mediation. The ideal candidate brings experience in conflict resolution and restorative practices, enjoys working across systems—youth, families, schools, organizations, and community groups—and is energized by adapting their skills to meet evolving community needs. A strong commitment to outreach, partnership development, and community engagement is essential, as this position plays a key role in strengthening CMC’s presence and relationships throughout Western New York. This position currently offers a hybrid work environment with a combination of in‑office and work‑from‑home scheduling. Candidates may be required to work outside typical business hours to meet community needs. This position can be located at either the TriMain location in Buffalo or at our Jamestown location.

Requirements

Bachelor’s degree required.
Experience in front‑facing roles including public speaking.
Experience and interest in delivering trainings and presentations.
Strong interpersonal and communication skills.
Team‑oriented and flexible, with the ability to adapt to varied community requests.
Experience with technology and interest in using digital tools and social media for outreach and engagement.
Comfort and enthusiasm for community networking, partnership development, and representing the program in public settings.

Nice To Haves

Master’s degree preferred.
Mediation, conflict coaching, and/or restorative practices training and experience are highly preferred.
Background in family systems, social work, education, or community‑based practice preferred.

Responsibilities

Facilitate community‑based mediations, restorative circles, and conflict resolution processes.
Provide conflict coaching to individuals, families, parents, and youth, including parent–teen conflict.
Facilitate meetings or dialogues within organizations experiencing internal conflict.
Support and expand restorative practices within community settings.
Deliver skills‑based presentations, workshops, and seminars related to conflict resolution and communication.
Develop capacity as a trainer and deliver training as appropriate.
Build and maintain strong relationships with community stakeholders, including schools, youth‑serving organizations, neighborhood groups, nonprofits, and local government partners.
Conduct proactive outreach to raise awareness of CMC services and identify emerging community needs.
Represent CMC at community events, meetings, coalitions, and networking opportunities to strengthen partnerships and increase program visibility.
Collaborate with partners to co‑design or support community‑based restorative initiatives.
Engage in promotion and innovation, including the use of technology and social media to reach diverse audiences.
Maintain accurate records of outreach activities and stakeholder engagement.
Contribute to program development and emerging community‑based initiatives.
Collaborate closely with the Community Mediation Center team and remain flexible as community needs evolve.
Participate in cross‑agency and cross‑sector collaborations to support restorative, preventative approaches to conflict.
Collects, organizes, and updates case management data in the program database; ensures data integrity and timely entry.
Analyzes data to identify patterns, emerging needs, and opportunities for program improvement.