Case Coordinator, Dispute Resolution

FINRA•New York City, NY

3d•Hybrid

About The Position

This position appoints arbitrators to arbitration cases, schedules/reschedules pre-hearing conferences and hearings, and performs a wide variety of tasks such as generating memos and correspondence, maintaining electronic files, and setting up hearing rooms. This is skilled administrative work in which incumbents are proficient in their assigned roles; are able to independently prioritize their work; are able to handle routine matters independently and complex matters under close supervision; and are able to work under close supervision. Essential Job Functions: Generates, mails and/or publishes memos to the Dispute Resolution Services (DRS) Portal. Receives lists of arbitrators from parties, enters rankings in database, consolidates and/or extends lists as necessary. Properly documents reasons for arbitrator changes to case lists such as withdrawals and/or requests for removal. Contacts arbitrators to serve on cases. Appoints and/or replaces arbitrators to cases, following established procedures. Coordinates, schedules, and notifies parties and arbitrators of the date and time of conference calls and hearings. Coordinates with meetings team and schedules in person and video conferences and updates the case to reflect the conference information. Processes requests to postpone hearings and reschedules hearings, as necessary. Assess applicable postponement fees, as necessary. Processes party agreements to opt out of IPHC. Attends prehearing conferences and hearings, as assigned. Closes conference calls and pays arbitrators. Maintains electronic and physical files in accordance with established procedures. Files and/or scans correspondence promptly and prepares files for storage. Inputs written case notes and hearing dates into case processing system. Submits reservation requests for off-site hearings. Maintains digital recording files. Prepares and provides digital recording files to parties and arbitrators, as requested. Answers general questions from constituents, parties, and arbitrators Processes incoming emails from central inbox and case management system, as needed. Processes pre-hearing briefs, witness lists, and exhibits. Tracks hearing exhibits, recordings, and transcripts and follows up, as necessary. Reviews and process incoming Arbitrator Oaths and Checklists and follows, as necessary. As assigned, determines proper composition of arbitration panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators from lists, as needed. Conducts internet searches on appointed arbitrators, as necessary. Processes arbitrator expense reports for submission to Finance. Processes physical checks. Prepares form for approval of arbitrator travel through AdTrav. Cross-trained on and performs Reception Coordinator, Senior Case Coordinator, and Case Specialist job functions, as needed. Trains and provides guidance to staff as needed. Serves as a role model for staff in the department. Demonstration of FINRA’s values. Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Requirements

High School and 4 years of related experience or equivalent combination of education and experience.
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
Excellent organizational ability, interpersonal skills, and written and verbal communications skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Generates, mails and/or publishes memos to the Dispute Resolution Services (DRS) Portal.
Receives lists of arbitrators from parties, enters rankings in database, consolidates and/or extends lists as necessary.
Properly documents reasons for arbitrator changes to case lists such as withdrawals and/or requests for removal.
Contacts arbitrators to serve on cases.
Appoints and/or replaces arbitrators to cases, following established procedures.
Coordinates, schedules, and notifies parties and arbitrators of the date and time of conference calls and hearings.
Coordinates with meetings team and schedules in person and video conferences and updates the case to reflect the conference information.
Processes requests to postpone hearings and reschedules hearings, as necessary.
Assess applicable postponement fees, as necessary.
Processes party agreements to opt out of IPHC.
Attends prehearing conferences and hearings, as assigned.
Closes conference calls and pays arbitrators.
Maintains electronic and physical files in accordance with established procedures.
Files and/or scans correspondence promptly and prepares files for storage.
Inputs written case notes and hearing dates into case processing system.
Submits reservation requests for off-site hearings.
Maintains digital recording files.
Prepares and provides digital recording files to parties and arbitrators, as requested.
Answers general questions from constituents, parties, and arbitrators
Processes incoming emails from central inbox and case management system, as needed.
Processes pre-hearing briefs, witness lists, and exhibits.
Tracks hearing exhibits, recordings, and transcripts and follows up, as necessary.
Reviews and process incoming Arbitrator Oaths and Checklists and follows, as necessary.
As assigned, determines proper composition of arbitration panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators from lists, as needed.
Conducts internet searches on appointed arbitrators, as necessary.
Processes arbitrator expense reports for submission to Finance.
Processes physical checks.
Prepares form for approval of arbitrator travel through AdTrav.
Cross-trained on and performs Reception Coordinator, Senior Case Coordinator, and Case Specialist job functions, as needed.
Trains and provides guidance to staff as needed.
Serves as a role model for staff in the department.
Demonstration of FINRA’s values.
Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
Additional duties as required by management, including presentations.

Benefits

Employees may be eligible for a discretionary bonus in addition to base pay.
Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
Full-time employees receive nine paid holidays.

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