Senior Case Coordinator, Dispute Resolution Mediation

FINRA • Los Angeles, CA

3d • Hybrid

About The Position

The Senior Case Coordinator in Dispute Resolution Mediation is responsible for supporting and executing job functions in all phases of the mediation process. This entails the solicitation efforts for parties to mediate, mediator selection, mediation scheduling/securing location, mediation administration, and mediation case disposition. This is complex administrative work in which incumbents independently prioritize their work, handle routine matters independently, and resolve complex matters under moderate supervision. Essential Job Functions: Monitors, organizes, and keeps all docketed mediation cases current. Maintains files in accordance with established procedures, including inputting clearly written case notes and session dates into case processing system. Generates case documents such as mediator lists and Mediation Submission Agreements. Coordinates case scheduling, including site reservations, conference lines and Zoom invitations, with mediators, parties, and staff. Provides excellent customer service. Independently answers and processes case correspondence and general questions from parties and mediators. Answers more complex questions professionally and independently. Processes mediation financial forms and submissions from parties and mediators; completes 2nd layer financial review as needed. Provides administrative support for special projects and initiatives. Demonstration of FINRA’s values. Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity. Other Responsibilities: Works closely with Mediation Case Administrators to assist with delegating duties and assignments to staff. Trains and provides guidance to staff and mediators as needed on mediation issues of all levels of complexity.

Requirements

• High School diploma and five (5) years of related experience; or an equivalent combination of education and experience.
• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
• Excellent organizational ability, interpersonal skills, and written and verbal communications skills.

Nice To Haves

• Bachelor's degree preferred.
• Preferably have experience and is skilled in providing quality customer service.

Responsibilities

• Monitors, organizes, and keeps all docketed mediation cases current.
• Maintains files in accordance with established procedures, including inputting clearly written case notes and session dates into case processing system.
• Generates case documents such as mediator lists and Mediation Submission Agreements.
• Coordinates case scheduling, including site reservations, conference lines and Zoom invitations, with mediators, parties, and staff.
• Provides excellent customer service.
• Independently answers and processes case correspondence and general questions from parties and mediators.
• Processes mediation financial forms and submissions from parties and mediators; completes 2nd layer financial review as needed.
• Provides administrative support for special projects and initiatives.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
• Works closely with Mediation Case Administrators to assist with delegating duties and assignments to staff.
• Trains and provides guidance to staff and mediators as needed on mediation issues of all levels of complexity.

Benefits

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
• Time Off and Paid Leave FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees