Coordinator of Graduate Academic Services and Degree Completion

Florida Atlantic University • Boca Raton, FL

35d • $50,000 - $60,000 • Onsite

About The Position

Florida Atlantic University is seeking a Coordinator of Graduate Academic Services and Degree Completion - Boca Raton, FL. The Coordinator of Graduate Academic Services and Degree Completion plays a vital role in supporting graduate student success and ensuring timely, accurate degree certification across the university. Serving as a central liaison among the Graduate College, academic colleges, faculty, staff, and graduate students, this position manages high‑volume inquiries, complex degree audits, academic policy compliance, and essential system workflows. The role requires strong analytical abilities, sound independent judgment, a solid command of graduate academic policies, and the capacity to balance multiple priorities in a fast‑paced, deadline‑driven environment. Working under the direction of Graduate College leadership, the coordinator leads key operational processes, maintains accuracy across multiple student systems, and upholds full alignment with university standards.

Requirements

• Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Nice To Haves

• Strong analytical abilities, sound independent judgment, and a thorough understanding of graduate academic policies, with demonstrated success managing multiple priorities in a deadline‑driven environment.
• Experience working in graduate education, academic services, registrar operations, or degree-certification processes within a higher‑education setting.
• Proven ability to manage high‑volume inquiries and navigate complex workflows while maintaining accuracy and meeting deadlines.
• Comprehensive knowledge of academic policies, degree requirements, and institutional compliance procedures.
• Proficiency with student information systems (e.g. Banner) and academic workflow or case‑management platforms.
• Demonstrated ability to work independently, apply sound judgment, and effectively prioritize competing tasks and responsibilities.

Responsibilities

• Serve as the primary point of contact for faculty, staff, and graduate students regarding graduate academic services, degree completion, academic policies, and procedural requirements.
• Independently establish departmental priorities and action items to meet institutional graduation timelines and graduate degree certification deadlines.
• Manage the review, processing, and completion of graduate degree applications, including degree auditing and final degree certification.
• Ensure all academic services and degree completion processes comply with university graduate degree requirements, academic policies, and applicable regulations.
• Manage and oversee workflows for Graduate College forms and processes, including university waiver requests, academic progression plans, and applications for degree.
• Utilize and maintain Banner, degree planning and tracking systems, Freevo, EdVision OnBase, and other platforms to support academic services, document management, and compliance.
• Resolve MyPOS system technical and functional issues for students, faculty, and staff, including updating program, evaluator, and compliance settings.
• Participate in and support the implementation, testing, and transition to the EdVision graduate degree tracking and planning platform, assisting with both technical and procedural aspects.
• Monitor and manage various Graduate College email inboxes, responding to a high volume of inquiries daily with accuracy, professionalism, and timely follow-up.
• Act as the liaison between Graduate Academic Services and Degree Completion and the eight academic colleges to ensure consistent interpretation and application of graduate academic policies and procedures.
• Communicate complex academic policies, degree requirements, and system processes clearly to diverse stakeholders.
• Collaborate with faculty, staff, and administrators across colleges.
• Ensure accuracy, consistency, and compliance in all degree audits, certifications, and academic service decisions.
• Identify process improvements to enhance efficiency, reduce errors, and support timely degree completion.
• Maintain confidentiality and data integrity in accordance with FERPA and university policies.
• Assists Degree Completion staff with graduate student events, receptions, and graduate student training workshops.
• Serves in liaison roles within the University to promote and enhance graduate education at the University.
• Assists with graduation commencement events held at the Graduate College.
• Performs other job-related responsibilities as assigned by the Graduate Dean.

Benefits

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level