Academic Coordinator - Student Services

SAE Institute•Atlanta, GA

23h•Onsite

About The Position

The Academic Coordinator develops and executes strategies to support students seeking to resume their education at SAE Institute after withdrawing or being dismissed, provided their last date of attendance was within the previous 365 days. Key responsibilities include proactively contacting all eligible withdrawn or dismissed students, scheduling re-entry appointments, and guiding them through the reinstatement process. The Academic Coordinator partners with campus departments to ensure students clearly understand and complete all academic, financial aid, and enrollment requirements necessary for re-enrollment. Additionally, the position assist with improving overall student retention and satisfaction. Academic Coordinator Key Relationships I. Campus Student Advisor II. Director of Education III. SAE Campus Staff IV. Department of Academic and Student Services (DASS) Team

Requirements

Two years of experience working in a customer service position.
Associates Degree or higher.
Proficiency in student database system and Google.
Good organizational skills.
Represent the school honestly and ethically and in a professional manner.
Ability to communicate effectively in English, both orally (in one-on-one and group settings) and in writing.
Ability to establish and maintain effective working relationships with staff.
Ability to work with diverse constituencies, individually and as a group.
Communicates effectively with people at all levels in the organization using clear and concise information and avoiding vagueness, ambiguity, and mixed messages.
Works collaboratively with people throughout the organization.
Remains productive during periods of change.
Taking the initiative to mitigate challenges and obstacles as needed; being action oriented.

Nice To Haves

Student services experience in higher education, including student academic progress advising.

Responsibilities

Contact all eligible candidates for re-entry.
Schedule an in-person with the campus ReEntry Committee on any returning students who are required to submit an SAP Appeal.
Assist re-enter candidates through the appeal process, if applicable.
Work with the returning students to collect all necessary documents, including the enrollment agreement.
Coordinate re-enter student orientation and communicate the orientation to all eligible returning students.
Work with the Director of Education to create campus marketing plans for recruiting returning students, following marketing policies and procedures for compliance.
Meet or exceed re-enter goals, to include number of contacts, number of appointments set, and number of appointments met.
Coordinate with the campus financial aid offices to schedule FA appointments for returning students.
Document contact activities within the Student Information System.
Collaborate with campus in weekly Re-Entry Stitch Meetings to review in-progress returning students.
Follow up with returning students throughout the first module of classes to provide assistance to address any challenges students might be having.
Assist the Student Advisor with student activities, including graduation, orientation, open houses, student advisory committee meetings, and campus clubs.
Comply with all SAE policies and procedures.
Other duties as required.