Coordinator Employment Services

Goodwill NYNJ • Newark, NJ

1d • $55,000 - $65,000 • Hybrid

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a dynamic and experienced Coordinator of Employment Services to lead and oversee all Adult Employment Services programs. This leadership role is responsible for managing Vocational Evaluation, Pre-Placement Services, Job Development, Supported Employment, and DDD Medicaid-funded Job Coaching Services while ensuring participants receive high-quality, person-centered services that lead to successful competitive integrated employment outcomes. The Coordinator of Employment Services will supervise Vocational Evaluators/Counselors, Job Developers, Job Coaches, and other employment services staff, providing guidance, oversight, and accountability for service delivery, compliance, documentation, and program performance. This position plays a critical role in developing employment opportunities, supporting staff performance, maintaining strong relationships with employers and referral sources, and ensuring program goals, revenue targets, and employment outcomes are achieved. The ideal candidate is a strong leader with experience in vocational rehabilitation, supported employment, workforce development, and disability services. They are passionate about helping individuals achieve meaningful employment, skilled at managing multiple priorities, and committed to driving program excellence through collaboration, innovation, and continuous improvement. If you are looking for an opportunity to lead a dedicated team, make a meaningful impact in the lives of individuals with disabilities, and advance Goodwill's mission of empowering people through the power of work, we encourage you to apply.

Requirements

• Bachelor's Degree required in Rehabilitation Counseling, Human Services, Social Work, Psychology, Special Education, Business Administration, or a related field.
• Minimum of two - five years of experience in vocational rehabilitation, workforce development, supported employment, disability services, or a related field
• Minimum of one year of supervisory or management experience overseeing employment services staff with outcomes
• Knowledge of vocational evaluation, job development, job coaching, employment retention, and career planning services.
• Strong understanding of Employment First principles, CARF standards, and employment-related funding requirements.
• Demonstrated ability to lead teams, manage multiple priorities, and achieve program performance goals.
• Experience monitoring productivity, outcomes, billing, and compliance requirements.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Valid New Jersey Driver's License and reliable transportation required
• Ability to travel throughout Northern New Jersey to employer locations, community sites, meetings, and program offices

Nice To Haves

• Master's Degree preferred in Rehabilitation Counseling, Social Work, Public Administration, Human Services, Business Administration, or a related field.
• Experience managing DOL/DDD Medicaid-funded employment services and/or DVRS Supported Employment services preferred.
• Experience utilizing electronic case management systems, Foothold AWARDS, IGX SAGE preferred.

Responsibilities

• Provide leadership and oversight for all Adult Employment Services, including Vocational Evaluation, Pre-Placement Services, Job Development, Supported Employment, and DDD Medicaid-funded Job Coaching Services.
• Supervise all employment services staff.
• Ensure participants receive timely, person-centered services that lead to successful competitive integrated employment outcomes.
• Oversee participant intake, orientation, vocational assessments, evaluations, employment planning, reporting and service authorizations.
• Monitor and support the development of individualized employment goals and career pathways.
• Serve as a working leader by maintaining at least 20 hours of direct participant, employer, or school-facing services monthly while overseeing program operations and staff performance.
• Ensure timely assignment and coordination of job coaching services to support successful employment retention and stabilization.
• Review and approve vocational evaluation reports, employment plans, progress reports, and service documentation.
• Monitor staff productivity, billable service delivery, and achievement of program performance goals.
• Develop and maintain relationships with employers, referral sources, support coordinators, community partners, and funding agencies.
• Support employer outreach efforts and expand competitive integrated employment opportunities throughout the community.
• Collaborate with employers to identify job opportunities that align with participant interests, skills, and career goals.
• Analyze program data and key performance indicators (KPIs) to improve outcomes, service quality, and operational efficiency.
• Ensure compliance with DOL, Medicaid, DVRS, CARF, and agency requirements, including documentation, billing, and quality assurance standards.
• Conduct regular case reviews, chart audits, and staff supervision meetings to ensure quality service delivery.
• Review and monitor service authorizations, billing activities, and revenue targets to maximize program performance.
• Create, implement, and maintain workflows that promote timely service delivery, compliance, and positive employment outcomes.
• Provide ongoing communication and updates to referral sources, families, employers, and internal leadership regarding participant progress and program performance.
• Assist with program planning, staff training, policy implementation, and continuous quality improvement initiatives.
• Prepare reports, outcome data, and program updates for leadership, funders, audits, and accreditation reviews.
• Serve as a champion for Employment First principles, empowering individuals with disabilities to achieve meaningful employment and greater independence.
• Participate in community events, networking opportunities, staff meetings, trainings, and other activities that support program growth and mission impact.
• Perform other duties as assigned to support the success of participants, staff, and the organization.

Benefits

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager