Coordinator, North American Operations (Hrly)

Estes Forwarding Worldwide•Richmond, VA

7d•Onsite

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package.

Requirements

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Must be able to proficiently complete air and ground shipping documents both electronically and manually.
Must be able to clearly convey short and long-term defined goals.
Ability to speak English is a requirement of the customer.
Regular, reliable attendance.
Minimum of an Associate's degree (or equivalent) in a related field and 1– 3 years of experience in transportation, logistics or other transportation business.
Ability to solve problems with a variety of concrete variables through standardized solutions that require some ingenuity and analysis.

Nice To Haves

Experience working with Dangerous Goods/HAZ-MAT certification desired.
However, a combination of experience and/or education will be taken into consideration.

Responsibilities

Evaluate pricing and transportation options to provide exceptional customer service while supporting the North American Operations Department and its domestic clients.
Determine the most efficient, cost effective, time sensitive process of providing the requested Estes Forwarding Service through a network of internal and external transportation suppliers, using company training and experience.
Carry out assignments in conducting work for EFW and its clients, including evaluating multiple options regarding transportation; pricing, timing, availability, volume and other factors with frequent direction from management when appropriate.
Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.
Serve as the front-line communicator for customer and vendor disputes, handling and resolving complaints using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation.
Use discretion when determining situations that need to be escalated to management.
Effectively manage multiple tasks and work under pressure to meet deadlines.
Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
Develop and maintain a positive working relationship with service providers.
Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing, utilizing the most efficient and cost effective routes.
Document all shipments with detailed trace notes and accurate data entry, completing additional shipping documents as required.
Thoroughly document all information for every shipment including special customer requests, documentation of agent specials, the assignment of special authorization numbers, ship tracing information and OS&D information.
Maintain with accuracy, appropriate TSA and DOT documents including documents for the movement of Dangerous Goods.
Maintain on-time service integrity with a goal of 100% on time.
Continually monitor and update shipments as defined by EFW Forwarding Services management policies.
Communicate promptly and effectively any issues that place shipments in jeopardy with internal customers, external customers and service providers.
Ensure 100% compliance with all TSA regulations regarding the Indirect Air Carrier Standard Security Program and Shipper’s Security Endorsements.
Utilize current and developing Internet tracking applications to effectively update, communicate and monitor shipment status.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.