Coordinator, Member Experience

Springfield Area Chamber of Commerce • Springfield, OR

1d • Onsite

About The Position

The Springfield Area Chamber of Commerce is seeking a Member Experience Coordinator to strengthen relationships with local member businesses and ensure they maximize the benefits of their Chamber membership. This individual will be responsible for maintaining database information, supporting membership sales and engagement efforts, coordinating volunteer committees, and overseeing the business and visitor center operations by providing local recommendations to area visitors. This role is ideal for someone who shares enthusiasm for the community and is eager to connect with business and community leaders dedicated to making a positive difference.

Requirements

• Enthusiasm for Springfield and for Chamber member organizations
• Excellent phone and email communication skills
• Strong organizational skills with ability to manage multiple tasks and priorities
• Experience with MS Office software
• MS 365
• Basic internet search
• Ability to gather information from community resources and to organize and communicate that information
• Ability to use inter-office phone system
• Ability to learn and manage virtual meeting technology and other database entry systems
• Professionalism, customer service, and interpersonal communication skills
• Read/write/speak English
• Reliable source of transportation required

Nice To Haves

• Experience with diverse populations and businesses
• Multi-cultural or multi-lingual a plus
• Knowledge of the region's visitor and business assets
• Front office reception experience preferred
• Experience with or knowledge of the Chamber of Commerce and/or hospitality industry experience a plus

Responsibilities

• Support functions of the Chamber membership sales, programming, events, benefits, and services.
• Support relations and outreach to members.
• Maintain online database membership records.
• Program and event logistics support, including meeting technology, setup, registration, and marketing.
• Support chamber volunteer committees as assigned.
• Provide Front Desk Reception, Depot Rental and Visitor services.
• Coordinate meeting space rental services including scheduling, technology, and room setup.
• Answer phone and email inquiries; provide reception desk services to members and visitors; respond to public, visitor, and relocation inquiries.
• Maintain Visitor Center information and brochures inventory.
• Maintain online visitor information and community and chamber calendars of events.
• Open/Close Chamber offices and visitor center.
• Perform additional administrative support duties as assigned.
• Participate in any appropriate assigned seminars and trainings to develop relevant skills and knowledge.
• Participate in staff cross-training as assigned.

Benefits

• Semi-flexible hours
• Generous PTO
• 8 Paid Holidays
• Retirement plan and employer-match
• Health, Vision, and Dental Insurance available for full-time employees (40 hours per week)
• Mileage reimbursement provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed