Coordinator Marketing National Casino Regional- Full Time (Harrah's Atlantic City/CES)
About The Position
This role involves coordinating customer services for internal and external customers within the Atlantic City region for the National Casino Marketing department. The position functions as a call center reservationist, handling reservations, explaining comp criteria, and managing data entry and record maintenance. Responsibilities include greeting guests, arranging accommodations and transportation, providing information on comp status, managing bus and plane programs, training new hires, and handling reimbursements. The role requires excellent customer service skills, a positive attitude, and the ability to create a welcoming atmosphere for guests.
Requirements
- College degree or equivalent experience.
- Communication and organizational skills.
- NJ CER LICENSE REQUIRED
Nice To Haves
- Two years customer service experience and/or CRT experience and Microsoft office skills desired.
Responsibilities
- Coordinates customer services for internal and external customers as required on assigned shift.
- Functions as a call center reservationist for the National Casino Marketing department in the Atlantic City region.
- Meets and welcomes customers.
- Arranges room and transportation for arriving and departing guests, including assistance with check-outs utilizing NCM guidelines.
- Provides independent agents and branch offices with accurate information regarding comp status for quality gaming customers based on player rating.
- Handles phone requests from gaming customers for reservations and explains criteria for customers to qualify for comps.
- Responsible for all data entry, records collection and proper record maintenance and timely completion of Charter activity using multiple computer systems.
- Greets buses at property, charter planes at airport and creates/distributes Tiered Cards and requested coupon packages to passengers.
- Manages scheduling, invoicing and payment for various bus and plane programs.
- Responsible for training new hires on LMS, CMS, reservation system and group reservations.
- Responsible for maintaining airfare and advertising reimbursements, including but not limited to obtaining approvals, maintaining log of invoices and ensuring timely payment.
- May assist with various programs or special events.
- May be required to travel.
- Completes all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
