Coordinator-Maintenance

Energy Transfer•Dallas, TX

7d•Onsite

About The Position

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 47 U.S. states, Puerto Rico, Europe, and Mexico. The Partnership's midstream operations include an extensive network of approximately 9,500 miles of pipeline and over 100 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which serve approximately 10,000 convenience stores, independent dealers, commercial customers, and distributors. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience. Summary The foundation of our work relies on maintaining strong relationships at the ground level, ensuring quick and efficient resolutions. This role entails providing 24/7 support to convenience stores by dispatching contractors for equipment repairs from a 24/7 call center. It emphasizes customer service and maintenance coordination, necessitating strong relationships with both customers, contractors, and internal teams. Responsibilities include managing maintenance requests, inputting service requests, influencing service agreements, following up on work progress, and communicating with management and callers. Additionally, the role involves handling customer escalations, inquiries, and updates, demanding initiative, multitasking, flexibility with technology, and excellent organizational and communication skills.

Requirements

HS Diploma or GED
0-2 years of experience
Must have a high degree of initiative and possess the ability to make appropriate decisions independently using sound judgment.
Ability to handle multiple tasks/assignments simultaneously.
Must be flexible and have the ability to adapt to new technology and process changes.
Outstanding organization, interpersonal and communication skills are essential.

Nice To Haves

Excellent communication, organization, and computer skills.
Knowledge of service station equipment.
Maintenance experience and/or Call center experience preferred.

Responsibilities

Accepting maintenance requests initiated by retail gas stations, dispatching to qualified contractors and managing the work effort to completion.
Being logged into the phone system to take all incoming calls into the Dispatch Call Center and input service requests into Service Now.
Working with Maintenance Superintendent to adjust and balance workloads as needed.
Continual monitoring of Service Now emergency board for incoming and open maintenance emergencies for proper handling.
Properly reviewing and vetting waiting approved work orders to ensure proper response time has been applied.
Directing work to contractors based on geography and trade.
Positively influencing service level agreements and maintenance budget results through efficient contractor management.
Continual follow up on aging work for completion and close out by contractors.
Submitting electronic paperwork for capital requests and requesting quotations for work on higher cost jobs.
Responding to customer escalations, inquiries and providing updates as needed.