Coordinator, Maintenance Dispatch

Minuteman Food Mart•Elizabethtown, NC

25d

About The Position

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve. The Facilities Dispatch Coordinator is responsible for managing daily maintenance operations across all Retail locations. This role serves as the central point of communication for maintenance requests, providing first-level troubleshooting support to store teams and efficiently dispatching technicians using the Ecotrak Work Order system. The ideal candidate is highly organized, responsive, and capable of prioritizing multiple tasks in a fast-paced environment. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Requirements

High school diploma or equivalent required; additional technical or administrative training preferred.
Previous experience in dispatching, maintenance coordination, helpdesk support, or a similar role is preferred.
Strong problem-solving skills with the ability to troubleshoot issues over the phone.
Excellent communication and customer service skills.
Proficiency with work order management systems (Ecotrak experience plus).
Strong organizational skills and ability to multitask effectively.
Ability to work independently and as part of a team.
Must be able to handle stress and manage multiple priorities effectively.

Nice To Haves

Basic knowledge of maintenance systems (HVAC, refrigeration, electrical, plumbing) is a plus.

Responsibilities

Serve as the primary point of contact for all maintenance-related issues reported by store teams.
Provide initial troubleshooting support over the phone to diagnose and resolve basic maintenance concerns.
Create, update, and manage work orders within the Ecotrak system.
Dispatch maintenance technicians daily based on priority, location, and workload.
Monitor open work orders to ensure timely completion and follow-up.
Communicate status updates to store teams and management as needed.
Coordinate with vendors and contractors when external support is required.
Maintain accurate records of maintenance activities, service history, and technician assignments.
Identify recurring issues and escalate or recommend solutions to improve efficiency and reduce downtime.
Support preventive maintenance, scheduling, and tracking.
Identify and communicate urgent safety or operational issues
Utilize facility software and technology, and provide regular work order progress updates to Facilities and Purchasing Manager