Coordinator, Learning Commons (Eastern / Metro Campus)

Cuyahoga Community College•Highland Hills, OH

12d•Hybrid

About The Position

Coordinates the day-to-day operations of the Learning Commons department. This role involves collecting information to track the success of basic outcomes, supporting the analysis and improvement of departmental efforts, and implementing communication priorities for the department and College. The Coordinator will collaborate with colleagues to achieve departmental, divisional, and college goals, contributing to team and department effectiveness by developing and sustaining productive customer and employee relationships. Administrative assistance to the supervisor is also a key part of this role.

Requirements

Associate degree and a minimum of three (3) years of demonstrated progressively responsible full-time experience in a professional office environment; OR a Bachelor’s degree and a minimum of two (2) years of demonstrated progressively responsible full-time experience in a professional office environment.
Demonstrated experience making sound decisions that affect a work unit or team.
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.
Significant related experience may substitute for education.
Strong organizational and time-management skills.
Excellent written, verbal, and interpersonal communication skills.
Excellent proofreading and editing skills.
Ability to foster a team environment and work collaboratively.
Ability to research and analyze issues and develop solutions.
Ability to manage multiple projects simultaneously in a deadline-driven environment.
Ability to work accurately with great attention to detail.
Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to effectively respond to requests from multiple levels of the College in various departments.
Working knowledge of administrative support concepts, practices, and procedures with the ability to use in varied situations.
Demonstrated basic project management skills.
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
Ability to develop and maintain relationships with key contacts to enhance work flow and quality.
Sensitivity to appropriately respond to the needs of the community.
Must reside in the state of Ohio and be within commuting distance of the work location/campus.

Nice To Haves

Bachelor’s degree
Demonstrated experience with Banner System and other College-specific software.
Demonstrated experience making sound decisions that affect a work unit or team.
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.

Responsibilities

Manage leadership schedules and calendars; schedule internal and external meetings and activities with business, community, and government institutions; prepare and assemble agenda, packets, and other pre-meeting materials as directed.
Respond positively to departmental requests in a timely manner with a strong emphasis on outstanding customer service.
Provide administrative support to the supervisor.
Assist the team in completing departmental assignments.
Actively participate in the successful delivery of the direct client service process.
Maintain ongoing communication with departmental leadership to report important information, occurrences, and issues within the department.
Maintain the department team’s calendars and schedules.
Attend staff and project team meetings and provide follow-up on meeting outcomes, including tracking resulting activities and projects.
Prepare and maintain confidential correspondence and documents.
Assist in processing documents related to employees, purchase orders, employment, benefits, and performance review activities.
Answer phones and screen incoming calls and mail; respond independently to inquiries, draft responses for leadership review, or refer as appropriate.
Develop strong working relationships with key departments and employees across the College and in the community.
Establish and maintain general office files and records.
Assist with the preparation of reports, presentations, and publications, including research, writing, and copy-editing.
Assist with other College-wide projects, initiatives, and committees.
Select, train, supervise, and evaluate part-time student assistants, interns, and part-time assistants.
Aid in the planning, maintaining, and monitoring of a business area’s budget.
Perform other duties as assigned.