Coordinator Lead Administrator

Johnson Controls•Phoenix, AZ

2d•$24 - $32•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Requirements

High School Degree or equivalent
At least 1 year of customer service experience.
Strong organizational skills.
Ability to communicate in a professional business manner.

Nice To Haves

Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
Excellent written and verbal communication skills.
Ability to manage several tasks simultaneously.
Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

Responsibilities

Handle a wide variety of duties and responsibilities to include coordination of installation projects along with the permitting of those projects as needed.
Coordinate with internal departments to organize and schedule all installations from initial customer contact through contract closeout.
Contact each customer within 48 hours of job booking to initiate project onboarding.
Oversee submission and approval of all necessary permits, including preparing applications, submitting packages, and tracking approvals through completion.
Monitor and document all stages of permit review, providing timely updates to clients and internal teams to ensure deadlines are met.
Research and maintain current jurisdictional requirements, updating internal databases and required team members as regulations and processes change.
Communicate with internal and external stakeholders to confirm installation site readiness (construction progress, equipment availability, connectivity, required personnel, etc.).
Schedule JCI technicians and subcontractors using proprietary scheduling software to ensure on-time completion of initial and follow-up installation visits.
Prepare and distribute necessary documents containing all installation details and required forms prior to project start.
Track and verify the on-time delivery of all materials required for installation.
Maintain accurate install and permitting updates in TIP to ensure visibility for all stakeholders.
Drive timely closeout of installation projects by processing required documentation and coordinating with internal departments as needed.
Follow up on any expired permits to have them closed with the jurisdiction.
Act as backup for other members of the Operations Support Team when needed. This may require the use of Personal Protective Equipment.
Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
Assist with other administrative tasks as directed by supervisor.
Communicate effectively with both internal and external customers through telephone, email, or internal systems.
Collaborate with local Sales and Strategic Account teams to address any concerns.
Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.