Coordinator - Integrated Transitional Care

Inland Empire Health Plan•Rancho Cucamonga, CA

2d•$24 - $31•Hybrid

About The Position

Under the general direction of the Manager and Supervisor in the Integrated Transitional Care department, the Coordinator - Integrated Transitional Care is a high paced position that requires timely processing of Authorization requests, verifying eligibility, obtaining additional information as requested by the Integrated Transitional Care Nurses. This position requires that one be organized with the ability to multitask with a working knowledge of ICD 10, CPT coding and Medical Terminology. The Coordinator - Integrated Transitional Care will work as an extension of the clinical team to complete all non-clinical functions as indicated. Applicable to Bilingual job code only - This is a Bilingual (English/Spanish) position. The Team Member in this role must take a language proficiency assessment and must receive a passing score. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Requirements

Minimum of two (2) years of experience as a data entry specialist
Data entry specialist experience preferably in an HMO or Managed Care setting
Utilization Management experience preferred
High School Diploma or GED required
Must have a valid California Driver's License
Requires knowledge of ICD 10 and CPT codes
Managed Care or physician office a must
Skilled with computer applications, including word processing, database, and spreadsheets
Good customer service skills

Nice To Haves

Bilingual (English/Spanish) - written and verbal skills required

Responsibilities

Monitor the Right Fax server, EDI Interface, and medical management system intake to all face sheets are processed in a timely manner
Ensure that hard copy and electronic face sheets are complete and accurate to reflect current Member demographic information
Review of the daily census report in an effort to eliminate duplicates or other admission received from all contracted and non-contracted facilities not required by the health plan
Cover Cisco ACD Queue telephone lines and phone queues
Check eligibility and assigning Authorization to appropriate ITC nurse based on the Far tool
Attach reviews and orders into the medical management system for review by the ITC nurse
Review and approve service requests within the ITC Coordinator scope as indicated by the Utilization Management Guide approved by the Utilization Management Subcommittee
Obtain Member discharge dates through daily calls, Electronic Medical Record or memo submissions to contracted and non-contracted facilities
Meet the performance measurement standards for productivity and accuracy as well as timely processing of inpatient authorizations, inpatient service requests, and discharges
Assist with the referral process by contacting provider by phone fax or email to request additional medical information as needed
Set up hospital follow up appts for Member if needed and providing that information to the Member. Documenting the call within the medical management system
Ensure Members receive Home Health and/or Durable Medical Equipment (DME) items as ordered via phone call and documentation of call within the medical management system
Process and coordinate disenrollment, transportation as needed
Represent the Inland Empire Health Plan in a friendly and professional manner while answering the calls for the Utilization Management Department
Communicate with providers/facilities in consultation with the ITC Nurse, regarding authorizations, orders, and clinical reviews
Assist the ITC Nurse in the management and coordination of care of Member identified with care management conditions
Collaborate on Member’s care issues with other team members and consults with ITC Nurse or ITC management to ensure that the appropriate treatment plan is followed, thoroughly and promptly
Assist with identifying HEDIS Gaps and outreach to address with Member
Ensure documentations is accurate and in compliance with regulatory requirements and accreditation standards
Assist and provide support to Management or Inpatient Clinical Team as requested
Attend Meetings as scheduled
Promote a positive and collaborative working environment within the CM Team