Coordinator III, Transportation Parking Services (TPS)

Emory University•Atlanta, GA

53d•Onsite

About The Position

JOB DESCRIPTION: Designs, implements, and coordinates one or more programs within Transportation and Parking Services: transportation, parking, or fleet programs Analyzes, maintains, and tracks trends of customer interaction data using a variety of systems, including customer relations management system, parking management systems, access control systems, transportation systems, fleet information management system, and related tools to process transactions, investigate and resolve issues Schedules, organizes, and provides outreach and education on departmental programs Develops program communication for department and customers Maintains department process and program knowledge base documentation Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program Monitors expenditures and may participate in the budget planning process and prepare financial reports Performs related responsibilities as required This is not an administrative support position Important details regarding core duties and responsibilities include: Coordinates the access, parking, staging, and other event logistics necessary to support university/healthcare school, department or division events, conferences, meetings, and signature campus wide events Interfaces with customers to plan TPS support for events Coordinates with TPS staff and Parking vendor on staffing plans, equipment staging, barricades, signage, etc. to provide support for events May conduct pre-event site/venue tours with customers Recommends appropriate support options based on the scope and specifications of the event Liaises with catering vendors, Staging staff, and other parties participating in producing the event Creates TPS operational plans and calendars Coordinates billing for TPS activities to customers

Requirements

A bachelor's degree in Communication, Business Administration, Planning or related field and three years of program planning experience, OR an equivalent combination of experience, education, and training
Organized, Detail Oriented, Excellent Written and Oral Communication Skills
MS Outlook: Word, Excel, Outlook, Teams

Nice To Haves

Event management experience
Parking software experience for ex. Flash Parking Systems or other similar Parking system

Responsibilities

Designs, implements, and coordinates one or more programs within Transportation and Parking Services: transportation, parking, or fleet programs
Analyzes, maintains, and tracks trends of customer interaction data using a variety of systems, including customer relations management system, parking management systems, access control systems, transportation systems, fleet information management system, and related tools to process transactions, investigate and resolve issues
Schedules, organizes, and provides outreach and education on departmental programs
Develops program communication for department and customers
Maintains department process and program knowledge base documentation
Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement
Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program
Monitors expenditures and may participate in the budget planning process and prepare financial reports
Performs related responsibilities as required
Coordinates the access, parking, staging, and other event logistics necessary to support university/healthcare school, department or division events, conferences, meetings, and signature campus wide events
Interfaces with customers to plan TPS support for events
Coordinates with TPS staff and Parking vendor on staffing plans, equipment staging, barricades, signage, etc. to provide support for events
May conduct pre-event site/venue tours with customers
Recommends appropriate support options based on the scope and specifications of the event
Liaises with catering vendors, Staging staff, and other parties participating in producing the event
Creates TPS operational plans and calendars
Coordinates billing for TPS activities to customers