Coordinator II (Academic Programs Coordinator)

Harvard University • Boston, MA

4d • Hybrid

About The Position

The Department of Health Policy and Management (HPM) is committed to training and inspiring the next generation of health care leaders. Our students and faculty are passionate about making the world a better place by improving health and health care. We work on compelling and important problems, from making the delivery of care safer and more efficient, to expanding health insurance coverage and eliminating disparities, to designing and improving the performance of entire health systems.

The Academic Programs Coordinator provides administrative, technical, and analytical support to the Assistant Director of Academic Programs and Student Services in the Department of Health Policy and Management (HPM) and to the Faculty Director of Academic Programs in HPM, who also serves as the School's Senior Associate Dean for Educational Programs.

In this highly student-facing role, the Coordinator must demonstrate excellent judgment, strong organizational skills, and outstanding written and verbal communication. As the primary point of contact for prospective and current students in HPM's academic programs, the Coordinator responds to inquiries related to recruitment, admissions, technical support, course advising, and navigating the overall student experience at Harvard Chan.

The successful candidate will be comfortable working with a variety of student information, admissions, and learning management systems, including SOPHAS, my.harvard, and Canvas, and will provide guidance and technical support to faculty and teaching assistants using these platforms. The Coordinator also tracks academic program expenditures and maintains student records, degree audit information, and other program documentation.

The Coordinator develops, coordinates, and distributes a wide range of academic communications and materials, including the HPM Department Handbook, advisor resources, marketing materials, and electronic communications for students and faculty. Responsibilities also include preparing mailings to alumni and current students, administering the annual alumni survey, collecting marketing and competitive benchmarking data, and continuously identifying opportunities to improve the quality and effectiveness of program content and communications.

This position conducts data analysis and prepares reports related to academic programs, including admissions metrics, student exit surveys, alumni feedback, program evaluations, and other ad hoc analyses to support program assessment and decision-making.

The Coordinator also supports faculty, instructors, and teaching assistants in all aspects of curriculum planning and course administration, including CEP review, syllabus preparation, and Canvas course site management.

Serving as a primary liaison with departments across the School—including Admissions, the Registrar, Financial Services, the Office for Education, and the Office for Diversity and Inclusion—the Coordinator collaborates closely with the Office for Education to implement admissions processes and degree auditing for students in the Health Policy and Health Management tracks of the MPH program.

Working in partnership with the Assistant Director, the Coordinator plans and supports departmental programming for students, including orientation activities, cohort meetings, and social events. The Coordinator also participates in and supports School-wide events such as Admitted Students Day, Orientation, Graduation, Open Houses, and other academic programs, and performs additional duties as assigned.

PLEASE NOTE: This position will have a hybrid work schedule of 3 days in the office and 2 days working remotely pending the successful completion of the first 3-month orientation & review period. For the first three months, the expectation is that the position will be in the office 4-5 days each week for orientation, training, onboarding, relationship-building, etc.

Requirements

• 5+ years of related experience (a combination of education and experience may be considered)
• Bachelor's Degree
• Administrative experience in academia
• Experience with MS Office suite, analyzes data, manipulate spreadsheets, and prepare reports using data and feedback
• Excellent interpersonal skills
• Highly organized
• Works well in a small and fast-paced office environment
• Must use judgement, tact and discretion when handling confidential material
• Experience effectively prioritizing tasks, and shift focus as necessary
• Works independently and as part of a team
• Experience and maturity to interact effectively with a wide range of people and personalities, including senior educational leaders at the School
• Excellent organizational skills and prioritize work in an environment with multiple and conflicting interests
• Proven project and/or program management skills
• Excellent interpersonal and communication skills, including working with a wide range of faculty, staff and students
• Competency using a variety of computer software

Responsibilities

• Provides administrative, technical, and analytical support to the Assistant Director of Academic Programs and Student Services and the Faculty Director of Academic Programs.
• Serves as the primary point of contact for prospective and current students, responding to inquiries related to recruitment, admissions, technical support, course advising, and the student experience.
• Provides guidance and technical support to faculty and teaching assistants using student information, admissions, and learning management systems (SOPHAS, my.harvard, Canvas).
• Tracks academic program expenditures and maintains student records, degree audit information, and program documentation.
• Develops, coordinates, and distributes academic communications and materials, including department handbooks, advisor resources, marketing materials, and electronic communications.
• Prepares mailings to alumni and current students, administers the annual alumni survey, and collects marketing and competitive benchmarking data.
• Conducts data analysis and prepares reports on admissions metrics, student exit surveys, alumni feedback, program evaluations, and other ad hoc analyses.
• Supports faculty, instructors, and teaching assistants in curriculum planning and course administration, including CEP review, syllabus preparation, and Canvas course site management.
• Serves as a liaison with departments across the School (Admissions, Registrar, Financial Services, Office for Education, Office for Diversity and Inclusion).
• Collaborates with the Office for Education to implement admissions processes and degree auditing.
• Plans and supports departmental programming for students, including orientation activities, cohort meetings, and social events.
• Participates in and supports School-wide events such as Admitted Students Day, Orientation, Graduation, and Open Houses.
• Performs additional duties as assigned.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level