Coordinator I, Regional Operations Support

Zurn Elkay Water Solutions•Rockwall, TX

12d•Onsite

About The Position

The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondences in an efficient and professional manner, providing first contact resolution and create loyal and satisfied customers through consistent superior service. Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account Manage daily operation coordination for the assigned regional rep base to meet customer expectations and company goals Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery Demonstrate superior service for our customers on each point of contact as defined by Company standards Provide direction and guidance to internal teams to achieve performance targets Accept and process sales orders timely, this includes verifying orders for accuracy Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost, and ensure the order is delivered to the customer on time Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels Coordinate customer pick-up orders in the Will Call center by partnering with our production team to plan and execute daily order schedule Identify, communicate and resolve any problems in the fulfillment process

Requirements

High school diploma required
1+ years of customer service experience
Experience with or ability to learn Microsoft Dynamics 365, Salesforce and Excel, and navigate existing Power BI reports.
Ability to manage high-volume requests and collaborate across teams to ensure timely order fulfillment and customer issue resolution.

Responsibilities

Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account
Manage daily operation coordination for the assigned regional rep base to meet customer expectations and company goals
Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery
Demonstrate superior service for our customers on each point of contact as defined by Company standards
Provide direction and guidance to internal teams to achieve performance targets
Accept and process sales orders timely, this includes verifying orders for accuracy
Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost, and ensure the order is delivered to the customer on time
Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels
Coordinate customer pick-up orders in the Will Call center by partnering with our production team to plan and execute daily order schedule
Identify, communicate and resolve any problems in the fulfillment process