Coordinator I - Emergency Lighting

Fox Valley Fire & Safety • Elgin, IL

1d • Onsite

About The Position

The Coordinator I - Emergency/Exit Lights is responsible for managing incoming and outgoing calls for the Emergency Exit Lights department, scheduling daily routes for technicians, and dispatching service calls. This role involves identifying and assessing customer needs to provide satisfactory solutions, building customer relationships through open communication, and handling customer complaints effectively. The position requires strong organizational skills, computer literacy, and knowledge of the Chicagoland area. An on-call rotation option is available after training for additional hours.

Requirements

• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers
• Must be able to multi-task & have multiple priorities
• Computer Literate – Typing 40 wpm minimum. Accuracy is essential.
• Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily)
• Google Maps, ability to pull directions
• Scheduling history
• Strong Customer Service skills
• Consistent and dependable attendance
• Strong organizational skills
• Positive Attitude
• Knowledge of Chicagoland area
• Ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds
• Requires reliable sight, hearing, verbal communication and touch
• Must be committed to creating value in the service department
• Integrity that aligns with Fox Valley Fire & Safety’s company values

Responsibilities

• Manage incoming / outgoing calls for Emergency Exit Lights department
• Scheduling of daily routes for assigned technicians and dispatch service calls
• Identify and assess customers’ needs to achieve satisfactory solutions
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions, and alternatives
• Follow communication procedures, guidelines, and policies
• Additional tasks as needed to assist the department
• Participate in on-call program for additional hours (optional, once fully trained)

Benefits

• Comprehensive medical/dental/vision insurance available on day one of hire
• Additional ancillary benefits such as AD&D, critical illness insurance, STD & LTD
• Employer-paid life insurance policy
• 401k with company match
• Employee stock ownership plan (ESOP) eligibility after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED