Coordinator I, Asset Protection Officer

Goodwill of Colorado • Colorado Springs, CO

5d • Onsite

About The Position

The Coordinator I, Asset Protection Officer, will assist with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors. The position works under the direction and supervision of the Risk Management Manager.

Requirements

• A High School diploma or equivalent is preferred.
• 1-3 years of Retail Asset Protection experience.
• Assists with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors.
• Knowledge of Company Asset Protection and interviewing policies and procedures.
• Basic knowledge of law enforcement.
• Ability to move quickly in case of emergencies.
• Must have good oral communication skills.
• Ability to understand and follow instructions, deal with potentially demanding situations effectively and assertively.
• Ability to work as a collaborator.
• Ability to understand and accept instructions and to communicate with co-workers and the public.
• Ability to use CCTV equipment.
• Ability to prepare and maintain property documentation for all interviews and investigations (case building).
• Ability to identify situations that may require immediate attention or intervention and to react according to Goodwill policies and procedures.
• Must have mental alertness, basic mathematics skills, weights and measures.
• Must have basic computer knowledge to include Microsoft Office and its components.
• Follows all Goodwill Company policies, including Safety, Asset Protection, Attendance, Grooming Standards, and Dress Codes.
• May be needed to work evenings, weekends, and holidays. Scheduled hours will vary, and good attendance is required.
• The incumbent will be required and must have the ability to drive for company business.
• Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
• Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Responsibilities

• Establishes positive partnerships with store personnel to assist in supporting an atmosphere of enthusiastic customer awareness, with emphasis on fast, friendly, and excellent customer service.
• Monitors the checkout area of the store for consumer fraud, associate dishonesty, and compliance with correct cash handling and cash register policies and procedures.
• Provides oversight throughout the store to check shrink control, external loss, and customer service.
• Apprehends shoplifters following Goodwill policies and State and local laws.
• Cooperates with, and responds to requests made by Police Departments, courts, and other law enforcement agencies, as directed by the Loss Prevention Manager. Ability to maintain records made to such requests.
• Aids in the performance of Asset Protection related inspections.
• Submits work orders to maintain physical security such as CCTV (Closed-Circuit Television) equipment, anti-theft equipment, and the intrusion alarm system.
• Conducts inspections to ensure compliance with all policies related to shrink control, cash handling and physical security. Documents all violations and communicates with Store and Risk Management teams.
• Conducts investigations, at the direction of the Risk Director. Prepares and maintains proper documentation.
• Communicates with, and trains store employees on all aspects of asset protection and related issues.
• Reports on all incidents of unsafe store conditions to Store and Risk Management teams.
• Take immediate action to report and remedy any imminent safety hazard.
• Performed all job duties accurately, safely, with honesty and integrity.
• Represents Goodwill stores in a positive manner to customers and the public.

Benefits

• Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED