Coordinator - Housekeeping (Full Time)

Terranea Resorts•Rancho Palos Verdes, CA

7d•Onsite

About The Position

The Housekeeping Coordinator will provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.

Requirements

Fluency in English both verbal and non-verbal.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgement.
Ability to follow directions thoroughly.
Ability to understand guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Familiarity with preparing statistical reports.
Previous guest relations training.
Ability to input and access information in the property management system/computers.
Exert physical effort in transporting boxes, carts, linen (150 pounds) to different areas of the resort.
Endure various physical movements throughout the work areas.
Remain in stationary position for 8 hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Compute mathematical calculations.

Nice To Haves

College degree preferred, not required.
Supervisory experience preferred.
Previous experience in hospitality industry, preferably in Housekeeping.
Fluency in a second language, preferably Spanish.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Properly open and close the department, by creating and changing assignments as needed.
Set up work station with necessary supplies and resource materials.
Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
Print designated reports and distribute accordingly.
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio.
Answer Housekeeping telephone.
Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms. Follow up on return of items.
Establish and maintain filing procedures.
Retrieve and distribute departmental mail.
Type correspondence and reports as assigned.
Prepare employee daily/weekly payroll and submit to manager.
Document pertinent information in departmental log book.
Review status of incomplete work and follow-up actions with manager before leaving.
Assist in other areas of Housekeeping as assigned.
Assist in inventory of Housekeeping supplies as assigned.
Attend designated meetings, take minutes, transcribe and distribute.