Coordinator, Hospitality & Events

National Geographic•Washington, DC

4d•$25 - $26•Onsite

About The Position

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard. Job Description Summary The Coordinator will report to and provide support for the Senior Director of Hospitality and Retail. The position will be responsible for administrative, operational, and other duties related to the Hospitality and Event Operations, including event logistics support, sales support, and foodservice coordination. This position requires meticulous attention to detail, collaboration with colleagues at all levels of the organization and external vendors and partners, and a proactive approach to work with a positive mindset. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture.

Requirements

Bachelor’s degree or equivalent experience
3 years work experience; 2 years of related experience in a museum or cultural attraction with a focus on events, hospitality, or foodservice
Strong interpersonal skills to work effectively with a wide range of staff and external stakeholders
Ability to filter competing priorities and manage workload to reach team deadlines
Knowledge of best practices in events, foodservice, or retail
Ability to work both independently and as part of a team
Excellent communication, organizational, and research skills
Meticulous attention to detail and thorough record keeping
Technical proficiency with Microsoft Office and G-Suite tools

Nice To Haves

Museum or cultural attraction experience a plus
Experience using project management software Monday(dot)com a plus

Responsibilities

Assist with the maintenance and organization of team-wide information and project management in Google Drive, Monday(dot)com, Workday, and other enterprise systems.
Support internal team communications and ensure documents and protocols are updated, organized and accessible for staff in the shared database
Coordinate meetings and events for the Senior Director of Hospitality and Retail including scheduling, calendar management, room reservation, agenda management, note taking, related follow up, and other logistics as needed.
Track and assist on campus-wide internal and external event planning and management, maintaining select calendars, tracking sales flow, updating P&L forecasts, and compiling performance dashboards using departmental KPIs.
Assist with team new hire training and onboarding, including requesting system access and providing necessary tools and information to new staff
Manage supply purchase requests, invoice requests; and support budgetary spend and team-wide budget processes
Assist in the planning, coordination, and implementation of cross-team projects as they relate to the Hospitality and Retail team, interfacing with relevant departments within the Society and external partners
Contribute expertise to supporting goals and processes as well as impact programs across the Hospitality and Events team
Support a culture of curiosity, empathy, responsibility, inclusivity, while strongly promoting collaboration and innovation
Develop and maintain strong, positive and empathetic working relationships with key departments and external partners to ensure work is executed at a high level and outcomes are met
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31
paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks