Coordinator - Group Travel (Remote)

Meetings & Incentives Worldwide, Inc. • , VT

62d • Remote

About The Position

This Coordinator, Level 2, position with a focus on incentive travel is divided between 40% Incentive Travel (IIT) Program Fulfillment, and 60% Group Travel Management. The Coordinator, Level 2, will work closely with the Strategic Account Manager, Account Lead or Meeting Owner and the client to understand the program goals and objectives as they are related to IIT packages, group air and awarded services for each program. The Coordinator, Level 2, then focuses on the administration and tactical operations of managing IIT programs and attendee air services, in order to provide optimal services to the account in support of those goals. The Coordinator, Level 2, must be able to work effectively and efficiently with internal support teams, external clients, and attendees to ensure satisfaction with travel services.

Requirements

• College Degree or equivalent
• Minimum 2-3 years of leisure travel consultant/agent experience providing end to end full-service assistance
• Leisure travel product experience with wholesale tour operators and cruise lines
• Proven excellent oral and written communication skills in both internal (management, and peers) and client-facing environments. Attendee communication via a hunt group requires professional answering of phone calls.
• Demonstrated track record of successfully managing multiple projects simultaneously
• Ability to deliver creative outputs in a constricted timeline while maximizing available resources
• Ability to travel approximately 15% of the time, potentially including internationally
• Proficient in Word, Excel, Outlook
• Proficient in Apollo GDS
• Database management programs (basic knowledge of Lanyon and Cvent)

Responsibilities

• Secure timely and accurate air/hotel/car reservations consisting of domestic and international itineraries according to set program parameters
• Prepare airfare analysis / group fare quotes
• Manage airline block space
• Utilize proper airline discounts; either M&IW or client’s and track savings
• Knowledge of exchanges, voids, refunds and debit memos
• Monitor flight arrivals and departures for your programs via SafeToGo
• Provide assistance to travelers through all stages of the booking process, including itinerary modifications after ticketing
• Communicate and coordinate with fellow fulfillment team members
• IIT package redemption/fulfillment
• Prepare and send IIT travel documents electronically or print and ship to winners
• Update redemption and program master IIT grids with commission and fulfillment details
• Prepare and send post IIT program summaries
• Provide quality control processes for your reports. Examples include: A/D Report vs. Hotel Rooming list; cross checking to ensure all attendee registration are booked and ticketed
• If aligned on a team, communicate with the Attendee Registration Coordinator any changes to registration which effect hotel dates; example; attendee arriving early due to flight availability whereas additional hotel night would be required
• If aligned on a team, communicate to Program Owner any items of concern not limited to deviations and high airfare costs
• If aligned on a team, communicate to onsite lead any delays/cancellations on arrival and departure days
• Adhere to program airline budget per program
• Review and correct final billing within 2 weeks from program end date
• As requested, provide quality on-site assistance for the programs
• Attend internal & external training (Apollo) and networking opportunities to further your industry knowledge
• Seek out training and advancement by working with senior individuals and leaders in the department
• Keep updated on all airline procedural changes

Benefits

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree