Coordinator - General Population Services

Louisiana State University

1d•Onsite

About The Position

Serves as the General Services Section customer service expert and must be able to respond to a myriad of questions and requests from students, faculty, staff, alumni, and the public. Knowledge of the academic calendar, university regulations, registration processes, rules, dates, office policies, and procedures is of utmost importance.

Requirements

Bachelor's degree
FERPA knowledge
Valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Relevant experience in key job responsibilities

Responsibilities

Answers inquiries concerning all Office of the University Registrar functions. Must educate the public regarding location and interpretation of needed information (e.g., fees, academic calendar, class schedule booklets, student self-service, and Workday Student accounts). Responds to phone inquiries related to confidential academic records, academic calendar, university regulations, Workday Student functionality, and office policies. Assists walk-ins (escalated from student assistants) and is responsible for monitoring/answering the regservices and registrar email accounts. (40%)
Supports and processes requests related to registration functions, advanced standing tests, and retroactive section changes. Utilizes Workday Student to interpret and explain the following: assessment of fees resulting from scheduling of classes, credits posted to students’ accounts as a result of schedule changes, and as a result of select fee exemptions and scholarships. (20%)
Serves as a document authenticator for the University. Utilizes Workday Student to obtain academic information and data for completion of loan, health insurance, and good student insurance certifications. Responsible for providing Jury letters for the 19th JDC and federal courts, FBI agents, SNAP Benefit verification, USMC verifications, and international students with legal and Visa forms. Oversees selective service process, including status updates and hold management for students. (20%)
Assists Assistant Registrar with all aspects of the OUR imaging of academic source documents and other supporting archival documents using the web based program Hyland OnBase. The process includes: document preparation, scanning, indexing, quality control and document retrieval. (15%)
Performs other duties as assigned and assists with commencement-related duties as requested. (5%)