Coordinator, General Operations, Royal Columbian Hospital

Fraser Health•New Westminster, BC

2d•Onsite

About The Position

Join an exceptional team at Royal Columbian Hospital (RCH) in New Westminster, BC—where your work truly makes a difference. At RCH, you’ll play a vital role in delivering high-quality, life-saving care to patients who need it most, all within a fast-paced, supportive clinical environment. Located in the heart of New Westminster, you’ll enjoy a vibrant community known for its scenic waterfront views along the Fraser River. Centrally positioned in Metro Vancouver, the city offers easy access to Burnaby, Coquitlam, Surrey, and Delta—making it a convenient and connected place to live and work. This position is responsible for coordinating the development of facility-wide services and/or initiatives, focused on seeking and developing efficiencies within site services. Works collaboratively with assigned project planning teams on facilities/site planning and capital-related projects; provides leadership, coordination, implementation and evaluation of a collaborative service delivery model, working closely and collaboratively with all support service teams to support and enhance integration linkages at the service delivery point of contact. Engages in a variety of projects and initiatives that meet established strategic plans and organizational initiatives and objectives.

Requirements

Bachelor degree from recognized university, in business administration, health sciences, or related field plus three (3) to five (5) years' recent, related progressive experience or an equivalent combination of education and experience.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Knowledge of building codes and planning by-laws.
Demonstrated ability to effectively manage operational plans, design plans and multiple projects.
Working understanding of computer technology and software applications, including computer spreadsheets and word processing.

Responsibilities

Participates in the redesign and restructuring of operational systems, strategies and processes such as designing space allocation that meet strategic and operational service plans that achieve maximum efficiency and quality while improving overall service delivery.
Collaborates with all Support Services across Fraser Health, BISS, HSSBC related to integration of regional objectives to ensure strong linkages of service delivery. Imbeds system thinking principles into service delivery that recognize the interdependencies of functions and services.
Correlates and provides oversight to pre-approved equipment requests from both programs and site. Ensures approved requests are reviewed by stakeholders (Programs, Foundation, or Auxiliary), and selected items are purchased and received. Provides liaison from site to Purchasing as required.
Monitors expenditures within approved established budget and identifies efficiencies and promotes optimal use of resources. Makes recommendations on current and future programs and service adjustments from site perspective.
Participates in the development and implementation of multi-disciplinary quality improvement processes; ensures the coordination of services and programs to reduce gaps in service, duplication of service and that the right interface is in place to support excellence in customer service.
Ensures that appropriate quality and safety measures are in place and compatible with industry standards and accreditation bodies; notifies appropriate regional disciplines to any breach in compliance.
Promotes and facilitates excellence in communication with internal and external contacts and clients, in keeping with customer service philosophy, mission statement and good business practices; responds to and resolves customer service problems; promotes customer involvement in making recommendations.
Co-ordinates the renovation process of design development and contract preparation by liaising with Facility Planning project consultants and various User Groups for assigned projects.
Prepares site project feasibility studies for small jobs, including documenting functional programs and total project cost estimates. With guidance from Facility Planning, ensures that working drawings are consistent with the project scope.
Monitors facility service levels and co-chairs related site based committees (i.e. housekeeping, linen, FMO, IMIT, Space Utilization, Wellness) for contracted service and internally delivered services to ensure service excellence and operational standards are met at all times; works with support service managers and contract managers to ensure timely compliance to service issues that do not maintain or strengthen a customer service focus.
Provides leadership and coordination to projects that impact site operations and patient care (i.e. Emergency Management Projects, Phone downtimes, Helipad downtime) through communication and review to ensure site operations integrity is not compromised.
Establishes contract reporting, quality control/performance measurements and evaluation procedures and requirements; monitors client satisfaction, reporting and management systems to identify and follow-up on deficiencies in all housekeeping and laundry/linen service areas.
Communicates information to staff and contractors, verbally and in writing, including circulation/distribution of minutes and memos between Fraser Health and the Contractors; coordinates information between Fraser Health site managers and contractors.
Monitors lease space, room rentals and identifies needs; prepares proposals for improvements/new purchases.
Participates on various hospital committees, teams and task groups.