Coordinator, Front Desk Operations

The University of Arizona•Tucson, AZ

4d•Onsite

About The Position

The Coordinator, Front Desk Operations serves as the first point of contact and face of the Wildcat Welcome Center and university's One Stop. This role is responsible for ensuring an inviting, organized, customer-service-focused operation at the centers' front desk. This role ensures a high-touch, concierge-level experience for prospective students, families, and visitors, as well as current students, in coordination with other Welcome Center and future One Stop staff. Visa sponsorship is not available for this position.

Requirements

High school diploma or high school diploma equivalency is required.
Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
Fingerprint clearance required and to be completed once hired.
Excellent customer service skills.
Extensive knowledge of University of Arizona, higher education, enrollment and/or visitor center practices and procedures.
Ability to quickly assess guest needs and seek appropriate next steps.
Ability to follow laws and guiding principles of recruitment work, including FERPA regulations.

Responsibilities

Primary staff member for the front desk.
Uses training, prior experience, and operating procedures to assist with varied and complex administrative processes that arise in the day-to-day of the Welcome Center and One Stop.
Seeks to resolve issues independently using extensive knowledge of multiple departments' policies and procedures and uses sound judgment to escalate as appropriate.
Ensures all guests and visitors receive a warm first impression and uses resources of Admission and Enrollment Management and partner departments from across campus to personalize guests' experience.
Utilizes prescribed systems and databases to accurately track and maintain visitor and guest information.
Prepares, organizes and maintains physical/digital records, files, and CRM database (Technolutions Slate) relevant to role.
Monitors and restocks office supplies and ensures Wildcat Welcome Center is prepared for daily tours, group tours, and special events and One Stop is prepared to serve current students at all times.
Provide guidance on the coordination of administrative activities and process, centers' material and supply inventory and record-keeping systems, and other junior-level staff procedures, ensuring timely completion and workflow efficiency.
Assist in the oversight of the work of students including tour guides (Ambassadors), front desk and customer service student staff, and other Admission/Center student staff. May serve as primary student supervisor or may support incidentally.
Builds relationships with campus departments and other customer service staff in and outside of Enrollment Management and Admission to effectively and efficiently guide guest, visitor, and student concerns and questions to the appropriate department.
Liaise with internal/external stakeholders to foster collaborative partnerships in support of the operations of the Welcome Center and One Stop customer service initiatives.