Coordinator for Residence Life: Building Supervisor

Appalachian State University•Boone, NC

12d

About The Position

Primary Purpose We provide students with convenient, well-maintained housing and foster a learning-oriented community that creates connections and opportunities for meaningful experiences. Essential Duties And Responsibilities The Coordinator position is a highly visible member of the university community who interacts across divisional lines and works collaboratively with many segments of the university. This is a live-in position, meaning staff members are provided a furnished apartment, meal plan, and upgraded reserved parking space. When available and approved, Coordinators receive departmental support for professional involvement and travel. There are 9 Coordinators on the Residence Life Team, along with 13 Graduate Assistants, 3 Assistant Directors, 2 Administrative Professionals, and the Senior Associate Director Supervision Direct supervision of 2 RDs and 9-15 RAs Conduct regular one-on-one meetings with all staff. Conduct weekly staff meetings with RA staff and bi-monthly area meetings with RD staff. Provide on-going staff training and development. Ensure expectations are being met by staff, and initiate job action and developmental conversations to encourage correction and facilitate learning. Complete formal evaluations of staff once each semester. Oversee management of programming and staff development budgets. Work to create an environment of mutual support and encouragement of teamwork. Assist with the selection and training of all student staff members. Community Development & Residence Education Develop goals for the community on an annual basis. Be accessible, visible and present to students in the building and area. Assist in the implementation of the programming model and provide educational and social activities in community. Develop and utilize skills to work with diverse student populations. Maintain sensitivity to different perspectives and identities. Opportunity to assist with and promote the Residence Hall Association and National Residence Hall Honorary. Opportunity to work with Residential Learning Communities (RLCs). Collaborate with partnering departments to facilitate social and educational activities for the community on a regular basis and to develop relationships to assist in connecting students to resources. Attend staff-planned activities and educational programs Crisis and Case Management Participate in a rotating weekly on-call system providing emergency assistance to staff and approximately 6,200 residents, including potentially over university breaks. Provide leadership to staff and students during crises in the residence hall and in the greater campus community. Monitor and maintain in-hall RA duty rotation. Become familiar with and follow institutional and departmental guidelines regarding emergencies. Review all incident reports and documentations and refer appropriate incident reports to Dean of Students office. Serve as hearing officer for most first and second-time University Housing and Code of Conduct violations. Serve as a case manager for student concerns and intervention within the area of responsibility, including coordinating wellness checks, follow-up, and coordination with Residence Life Leadership Team and Dean of Students Office. Clearly communicate, interpret and enforce department and university policies to staff and students. Ensure staff members are appropriately confronting and documenting behavior issues and concerns. Serve as a resource or referral for information concerning Student Affairs. Administration Serve on departmental and division work groups, task forces, and committees (including selection) as requested or approved by supervisor. Along with the Residence Life team, develop and assist in achieving University Housing department goals. Attend staff training and professional development events in University Housing and Student Affairs. Attend and participate in Residence Life meetings. Meet weekly with direct supervisor, Assistant Director of Residence Life. Develop and complete a professional development plan. Post and maintain office hours as required by supervisor. Work closely with the Administration Services staff regarding room changes, consolidations, occupancy reports, withdrawals, etc. Work with technology including Google Suite, StarRez Community Management Software, AiM Work Order System, eRezLife Evaluation and Job Action Software, Maxient Student Conduct Software, Engage Programming Software, etc… Perform administrative tasks as delegated by the Senior Associate Director of Residence Life. Complete summer responsibilities including, but not limited to summer school, orientation, and special projects. Facilities Management Ensure compliance with key and security related policies. Communicate facilities needs and projects with staff and students. Maintain contact with Housekeeping and Maintenance Leadership about concerns in area. Maintain monthly contact with building maintenance staff, housekeeping staff, and area supervisors. Conduct fire drills in the residence halls, in support of Fire Life and Safety Coordinator

Requirements

Master’s degree
One to three years of experience working in college housing.
Two years of GA experience is equivalent to one year full-time.

Nice To Haves

Master’s degree in College Student Development, Student Affairs, Higher Education, Counseling, or related field
Full-time experience working in college housing
Crisis and case management experience
Supervision experience

Responsibilities

Direct supervision of 2 RDs and 9-15 RAs
Conduct regular one-on-one meetings with all staff.
Conduct weekly staff meetings with RA staff and bi-monthly area meetings with RD staff.
Provide on-going staff training and development.
Ensure expectations are being met by staff, and initiate job action and developmental conversations to encourage correction and facilitate learning.
Complete formal evaluations of staff once each semester.
Oversee management of programming and staff development budgets.
Work to create an environment of mutual support and encouragement of teamwork.
Assist with the selection and training of all student staff members.
Develop goals for the community on an annual basis.
Be accessible, visible and present to students in the building and area.
Assist in the implementation of the programming model and provide educational and social activities in community.
Develop and utilize skills to work with diverse student populations.
Maintain sensitivity to different perspectives and identities.
Opportunity to assist with and promote the Residence Hall Association and National Residence Hall Honorary.
Opportunity to work with Residential Learning Communities (RLCs).
Collaborate with partnering departments to facilitate social and educational activities for the community on a regular basis and to develop relationships to assist in connecting students to resources.
Attend staff-planned activities and educational programs
Participate in a rotating weekly on-call system providing emergency assistance to staff and approximately 6,200 residents, including potentially over university breaks.
Provide leadership to staff and students during crises in the residence hall and in the greater campus community.
Monitor and maintain in-hall RA duty rotation.
Become familiar with and follow institutional and departmental guidelines regarding emergencies.
Review all incident reports and documentations and refer appropriate incident reports to Dean of Students office.
Serve as hearing officer for most first and second-time University Housing and Code of Conduct violations.
Serve as a case manager for student concerns and intervention within the area of responsibility, including coordinating wellness checks, follow-up, and coordination with Residence Life Leadership Team and Dean of Students Office.
Clearly communicate, interpret and enforce department and university policies to staff and students.
Ensure staff members are appropriately confronting and documenting behavior issues and concerns.
Serve as a resource or referral for information concerning Student Affairs.
Serve on departmental and division work groups, task forces, and committees (including selection) as requested or approved by supervisor.
Along with the Residence Life team, develop and assist in achieving University Housing department goals.
Attend staff training and professional development events in University Housing and Student Affairs.
Attend and participate in Residence Life meetings.
Meet weekly with direct supervisor, Assistant Director of Residence Life.
Develop and complete a professional development plan.
Post and maintain office hours as required by supervisor.
Work closely with the Administration Services staff regarding room changes, consolidations, occupancy reports, withdrawals, etc.
Work with technology including Google Suite, StarRez Community Management Software, AiM Work Order System, eRezLife Evaluation and Job Action Software, Maxient Student Conduct Software, Engage Programming Software, etc…
Perform administrative tasks as delegated by the Senior Associate Director of Residence Life.
Complete summer responsibilities including, but not limited to summer school, orientation, and special projects.
Ensure compliance with key and security related policies.
Communicate facilities needs and projects with staff and students.
Maintain contact with Housekeeping and Maintenance Leadership about concerns in area.
Maintain monthly contact with building maintenance staff, housekeeping staff, and area supervisors.
Conduct fire drills in the residence halls, in support of Fire Life and Safety Coordinator