Coordinator, FCL Special Servicing & Mediation

Freedom Mortgage

3d • Onsite

About The Position

The Coordinator, Foreclosure Special Servicing and Mediation is responsible for handling probate, second lien foreclosure matters, Statute of Limitation (SOL) reviews, foreclosure mediations, and other foreclosure exception processing as deemed necessary. The coordinator is required to attend foreclosure mediations via telephonic or in person appearance as required across all portfolios and investors. The coordinator is responsible for management of specific account coordination with internal and external stakeholders (including foreclosure counsel, investor and judicial bodies). The coordinator works autonomously, balancing case management deadlines, investor and courtroom requirements in a fast-paced, legal setting. The coordinator handles the review of the mortgage servicing file related to foreclosure, probate or other exception processing, as well as mediating and/or facilitating discussions to explore options for borrowers to avoid foreclosure as part of state specific foreclosure prevention mediation requirements. The coordinator must have knowledge of general and default servicing requirements, regulations and guidelines. The coordinator works closely with attorneys and other internal and external partners to ensure compliance with legal requirements and investor guidelines. The coordinator will review, manage and execute all legal documents related to the probate, foreclosure and/or mediation processing, ensuring accuracy and compliance with relevant regulations and investor guidelines. The coordinator is responsible for making decisions and providing resolutions regarding probate, foreclosure issues, and foreclosure mediations as deemed necessary to minimize risks and mitigate loss within their delegated authority. The coordinator is expected to provide management with status updates and prepare a variety of complex reports to ensure compliance with all agencies, investors, and insurers guidelines.

Requirements

• Loanserv
• Legal Tracker
• Tempo
• DMM Portal
• Microsoft Word
• Microsoft Excel
• Powerpoint
• Bachelor’s Degree from a Four (4) year College or University and four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience.
• 7-10 years working knowledge of foreclosure laws and terminology.
• Must have 3+ years of handling depositions and non-Jury Trials.
• Knowledge of general and default servicing requirements, regulations and guidelines.
• Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures.

Nice To Haves

• Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws

Responsibilities

• Manage, research and handle routine probate matters, SOL, second lien foreclosures and foreclosure mediations
• Ensure loans are coded and reporting is accurate.
• Appear in person or telephonically for mediations
• Represent Freedom Mortgage in various probate, second lien and mediations full settlement authority.
• Utilize judicial processes and protocols for state procedures
• Prepare, review and complete overall case analysis and status reports in response to legal matters.
• Interact with judges, court appointed mediators, opposing counsel, borrowers and Freedom retained counsel to resolve delinquencies through loss mitigation, settlements and/or foreclosure management
• Ensure compliance will all state specific foreclosure mediation letters, notices, appearances, and contact requirements.
• Manage time reporting, travel scheduling, expense reporting and regular business activities when off-site travel required.
• Maintain, review and manage pipeline with management.
• Maintain, update and manage business records within Tempo, LoanServ, and any other Business Systems as required.
• Manage and ensure timely updates for all case updates, court deadlines, pleadings, response deadlines
• Managing past due and approaching standard foreclosure mediations, including FNMA, GNMA, FHLMC, FHA,VA,USDA & Private Investors
• Follow up on all probate, second lien, mediations, and foreclosure exceptions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance.
• Examine probate, mediation or other foreclosure related expenses as they pertain to investor guidelines/company policy
• Monthly reporting and distribution
• Assist with reviewing state, federal and investor/insurer changes as well as process implementation
• Assist with reviewing and responding to audits
• Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays.
• Complete and review reports as required.
• Perform periodic analyses and review of data and investigate questionable items.
• Develop a strong working relationship with network of Servicer Appointed and Designated Counsels
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.
• Performs other related duties as assigned.

Benefits

• Equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level