Coordinator, Event Security

Memphis Grizzlies•Memphis, TN

9d•Onsite

About The Position

The Memphis Grizzlies are seeking a Coordinator of Event Security to serve as a hands-on member of the FedExForum security team. Reporting to the Manager, Event Security, this role supports the day-to-day execution of event security operations across all FedExForum events, including Memphis Grizzlies home games, concerts, family shows, and other live entertainment. The Coordinator assists with staffing, training, post assignments, dispatch, credentialing, and incident documentation, and serves as a key point of contact for contracted security personnel and event-day staff. The role works side by side with the Base Building Security Manager and the Base Building Security Coordinator to align event and base building coverage, and partners with the Manager, Security and Risk on training, credentialing, and special projects. More than staffing posts and enforcing policy, the Coordinator helps set the tone for how guests experience FedExForum from the moment they arrive. This role anticipates needs, notices important details, and takes ownership of guest concerns while consistently upholding access, safety, and confidentiality standards. The ideal candidate is equally comfortable managing a post assignment, navigating a sensitive interaction, and welcoming fans with warmth and professionalism. They understand that exceptional hospitality is not always about a grand gesture. It is about being prepared, creating meaningful connections, and making each interaction feel intentional, even in a security environment.

Requirements

Bachelor’s degree from an accredited college or university preferred, or equivalent combination of education and experience; 1–3 years of experience in event security, sporting/entertainment venue operations, hospitality, military, or law enforcement.
Ability to maintain the highest level of confidentiality
Presents self in a professional manner and can interact with all levels of the organization and outside contacts.
Strong project management skills.
Ability to remain calm, exercise sound judgment, and make timely decisions in fast-paced, high-volume crowd environments.
Comfort using radio communications and working from written post orders and deployment plans.
Interpersonal skills –listens to others, and works well in a team environment.
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
Ability to read and interpret documents such as safety rules.
Planning and organizing, can prioritize work activities; uses time efficiently.
Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes.
Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
Strong computer skills – including all Microsoft Office software programs.
Be service-oriented without compromising the security of the facility, balancing thoughtful hospitality with access and safety requirements while maintaining a fan-friendly attitude and professional appearance.
Strong hospitality instincts with the ability to notice details, anticipate needs, personalize interactions, and take ownership of concerns.
Sound judgment, emotional intelligence, professionalism, discretion, and situational awareness.
Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs.
Position could place the applicant in situations that may require the use of physical force to resolve situations.
Occasional lifting of boxes or equipment such as fire extinguishers
Flexibility to work extended and/or irregular hours including evenings, weekends, and holidays for games and events, as needed.

Nice To Haves

Knowledge of sports and entertainment, specifically NBA basketball.
Guest services, hospitality, or other high-visibility customer-facing experience in an arena, stadium, entertainment venue, or premium hospitality environment.
Experience with event dispatch, radio operations, credentialing, CCTV, or access control systems.
CPR, First Aid, and AED certified.

Responsibilities

Set the tone for the guest experience at every security touchpoint, from entry screening through post-event egress, helping create a welcoming, professional, and secure environment for fans, clients, and partners.
Reinforce with event-day and contracted staff that hospitality and security work together, modeling how to apply screening and access requirements consistently, respectfully, and professionally.
Anticipate guest and client needs, communicate delays or entry changes proactively, and take ownership of questions and concerns by coordinating with the appropriate internal teams.
Remain composed and courteous during difficult interactions, de-escalating where possible and seeking support from leadership or emergency responders when a situation exceeds the position's authority or training.
Identify opportunities to improve the arrival, screening, and entry experience, and share recommendations with the Manager, Event Security.
Serve as a day-to-day point of contact for contracted security personnel, event-day staff, and other FedExForum departments, and present a warm, courteous, and professional presence to fans, clients, and external partners.
Assist the Manager, Event Security with scheduling, check-in, and post assignments for contracted event security personnel and in-house event-day staff.
Assist with building event deployment plans and staffing rosters, and help adjust post coverage in real time as event needs change.
Distribute, review, and reinforce post orders with event-day staff before each event, confirming that expectations are clearly understood at every post.
Help maintain and update standard operating procedures and post orders for event security services under the direction of the Manager, Event Security.
Support the delivery of event-day staff training, including orientation, post-specific instruction, and emergency procedures, and assist the Base Building Security Manager and the Manager, Security and Risk with broader departmental training initiatives as needed.
Support event dispatch operations, including radio communications, post checks, and routing requests for service during events.
Partner with the Base Building Security Manager and the Base Building Security Coordinator on event credentialing and the issuance, tracking, and return of access cards and keys for FedExForum events.
Coordinate with the Base Building Security Coordinator to ensure a seamless handoff between base building and event security coverage at the opening and close of each event.
Serve as the point person for the loading dock during events, controlling access and vehicle movement with a professional and service-minded approach, and coordinate with valet operations on traffic flow, staging, and guest vehicle activity.
Maintain day-to-day working relationships with contract security vendors, confirming that post coverage, staffing counts, guest service expectations, and conduct standards are consistently met, and raising performance concerns to the Manager, Event Security.
Inspect, distribute, and maintain event security equipment including hand-held wands, radios, magnetometers, X-ray units, and related screening tools, reporting any deficiencies for repair or replacement.
Document event-related incidents, complete incident management reports, and forward records to the Manager, Event Security and the Manager, Security and Risk in accordance with department procedures.
Receive and take ownership of routine complaints and concerns from guests, clients, and employees, resolving them where possible and escalating matters to the Manager, Event Security or the Director of Arena Security as appropriate.
Promptly apprise the Manager, Event Security and, when warranted, the Director of Arena Security of changing or critical situations at FedExForum.
Assist with reconciling in-house part-time security staff hours in the ABI time tracking system and resolving discrepancies in a timely manner.
Assist with tracking event-related security expenditures, including contract labor hours and equipment usage.
Contribute to staff development, recognition, and culture-building efforts within the event security team, reinforcing service standards alongside safety standards.
Support the Manager, Event Security and the Director of Arena Security with ongoing updates to policies, emergency procedures, and special projects.
Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
Other duties as assigned by the Manager, Event Security or the Director of Arena Security.