Coordinator, Event Operations and Experience

Miami Open • Miami Gardens, FL

1d • Onsite

About The Position

The Event Operations and Experience Coordinator will support the planning, design, and execution of the Miami Open, helping to create a best-in-class experience for guests, partners, and stakeholders. Working closely with the Director of Event Operations and Experience, this individual will serve as both a lead and support on multiple projects that shape the overall look, feel and functionality of the event. The ideal candidate is a highly organized, self-motivated professional who thrives in a fast-paced environment, can successfully manage multiple projects simultaneously, and combines creative thinking with strong operational execution. They are passionate about live, large-scale events and delivering memorable guest experiences through thoughtful planning and attention to detail. This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Requirements

• Bachelor’s degree in Hospitality, Business, Marketing, Communications or related field preferred (or equivalent experience)
• 1-2 years of experience in hospitality, event operations, experiential marketing, luxury events or related industries preferred
• Outstanding organizational skills with the ability to manage multiple projects at once
• Exceptional attention to detail and ability to work effectively in a fast-paced environment
• Ability to build strong working relationships with internal stakeholders, vendors and external partners
• Strong organizational skills, interpersonal, verbal and written communication skills
• Flexibility to work extended hours, including evenings, weekends and event days as needed
• Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)

Nice To Haves

• Experience using software such as SketchUp, Bluebeam or similar platforms is preferred

Responsibilities

• Support the overall design, planning and execution of the Miami Open through intentional planning of campus spaces, facades, signage, art installations, restaurant partners, and overall campus FF&E
• Assist with the planning and execution of campus space build-outs, including layouts, FF&E, food and beverage integration and guest experience
• Coordinate the development of creative design assets from concept through production, including design reviews, revisions, approvals and final artwork delivery to vendors
• Source, coordinate and manage vendors across multiple campus projects, ensuring deliverables are completed on time and within scope
• Support the planning of the fan journey for Miami Open guests, including arrival, parking, entrances, wayfinding and touchpoints throughout campus
• Coordinate with internal departments to deliver a seamless guest experience from arrival through departure
• Support the ideation, planning and execution of in-tournament Miami Open ancillary events, hospitality experiences and tournament programming
• Support multiple projects simultaneously while maintaining project timelines and deliverables
• Assist with budget management, including managing budget trackers, processing purchase order and invoices, and monitoring expense
• Track vendor contracts, insurance certificates and other required documentation
• Coordinate with internal departments and external vendors to monitor project progress and communicate updates, deadlines and action items

Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k
• Paid time off (PTO)
• Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree