Coordinator, Entertainment - Programming and Operations

Private Destinations•Miami, FL

11h•Hybrid

About The Position

The Coordinator, Entertainment Experience – Programming & Operations at Carnival Cruise Line supports the successful execution of entertainment programs and operational initiatives across the fleet. This role provides administrative, logistical, and operational support to the Supervisor of Programming & Operations to help ensure entertainment experiences are delivered efficiently and consistently. The Coordinator assists with inventory management, shipment tracking, purchasing coordination, invoice processing, reporting, vendor communication, and operational documentation related to entertainment programming and special events. The role also supports cross-functional collaboration with shipboard and shoreside teams to help maintain quality standards and operational readiness across entertainment offerings. The ideal candidate is highly organized, detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment while maintaining strong communication and customer service skills.

Requirements

High School Diploma or GED
Strong organizational, time management, and multitasking skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office 365 applications, including Excel, Word, and PowerPoint.
Strong attention to detail and problem-solving skills.
Ability to work independently and collaboratively across teams.
Flexible and able to adjust to changing circumstances and handle unexpected challenges.
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Nice To Haves

Associate’s degree - Entertainment, Recreation, Tourism, Hospitality and/or Business preferred
Experience with purchasing systems, databases, or inventory tracking systems preferred.
1–3 years of experience in entertainment operations, hospitality, administrative coordination, logistics, events, or a related field preferred.
Experience supporting cross-functional projects or operational processes preferred.
Previous cruise, hospitality, live entertainment, or event coordination experience preferred.

Responsibilities

Support fleet-wide entertainment operations to help ensure consistency, operational efficiency, and successful execution of onboard events and activities.
Coordinate inventory tracking and ordering for holidays, themed events, and entertainment programming.
Assist with maintaining quality standards for entertainment-related supplies, collateral, and equipment.
Monitor quality control for all supplies needed under entertainment operations to meet guest experience expectations. Lead and support holiday decoration logistics, including shipment, delivery, and scheduling vendor.
Assist with shipment logistics, tracking delivery, and communicating with the Carnival warehouse and logistics managers for all entertainment experience related activities, events and holidays.
Provide operational support to the Entertainment Experience team, which may include placing requisitions in iProcurement and collecting data from TGEM. Assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members.
Assist with planning and logistics for departmental meetings, conferences, town halls, and special projects.
Support budget tracking by monitoring expenses and maintaining accurate records.
Partner with Sourcing, Procurement, and Purchasing teams to optimize cost savings and ensure high-quality service. Identify and mitigate supply chain risks to maintain operational continuity and financial efficiency.
Facilitate the setup of new vendors by collecting and verifying all required documentation, including completed GSM Supplier Information forms, sample invoices with preprinted banking information.
Coordinate invoice coding, categorizing, and aligning of purchases to various account strings. Input and code invoices for processing, ensuring accuracy in financial transactions. Monitor payment statuses and follow up with the Accounts Payable department to resolve any issues in a timely manner.
Responsible for managing their own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures. This includes submitting expense reports in a timely manner. The Team Member will ensure that all travel arrangements are cost-effective and compliant.
Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.
Live Carnival’s expected behaviors: Listen & Learn, Speak Up, Respect & Protect, Always Improving, Better Together, Guest Obsessed. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Ensure teams are prepared to fulfil onboard safety-related duties.
Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program