Coordinator, DTC Insights & Fraud

tarte cosmetics•New York, NY

1d•$66,350 - $66,500

About The Position

Tarte is hiring a Coordinator, direct-to-consumer generalist, offering a front-row view of every way we sell direct, from TikTok Shop to tartecosmetics.com. You’ll live in the data: what’s trending, what’s converting, what’s fraud, and what competitors are doing before we do it. You’ll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop, & work with nearly every team in the building. eCommerce moves fast, and it runs on relationships. You’ll build a lot of them. This one’s for someone entrepreneurial who’s energized (not rattled) by ambiguity, asks a ton of questions, and reads a room well. If you love beauty, love TikTok, and love data. Come get in the mix.

Requirements

an entrepreneurial mindset that is comfortable with ambiguity & always asking questions
You LOVE beauty, especially color cosmetics
1–2 years of experience: internships count
Experience leveraging AI to manage data & pull insights out of it
Strong Excel or Google Sheets
Comfortable pulling, synthesizing & validating data across platforms
Meticulous with detail: you chase a discrepancy until it’s resolved
A clear communicator who can explain data to people who don’t live in it
Organized enough to juggle several recurring workstreams at once

Responsibilities

Own the numbers. Maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics. Know how every metric is defined, calculated, and sourced.
Watch the competition on TikTok Shop. Track what beauty brands are doing: pricing, promos, bundles, viral content, category rankings & surface what tarte should beat, borrow, or skip.
Keep merch fed. Maintain the revenue documents the merch team runs on, including weekly WOW and YOY performance across all D2C channels, plus the monthly chargeback doc.
Spot what’s off. Monitor CX, fraud, and eCommerce platforms for anomalies and shifts. Escalate discrepancies with the context people need to act on them.
Stay ahead of fraud. Monitor our fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis.
Build the decks. Prep monthly, quarterly, year-end, and ad hoc reporting. You own the accuracy, the structure, and the deadline.
Answer the asks. Handle recurring data pulls from QA, product, and merch (complaint data by SKU, return reasons, product feedback) and mine customer feedback for themes worth fixing.
Work across the building. Partner with marketing (brand, social, influencer, digital), finance, merchandising, product & logistics. Document fraud policies, decision logic, and escalation steps as you go.