Coordinator, CX Reporting & Fraud Operations

tarte cosmetics•New York, NY

About The Position

Tarte Cosmetics is seeking a Coordinator, CX Reporting & Fraud Operations who will report to the Executive Director of Customer Experience and partner closely with the Senior Manager of Customer Experience to deliver accurate, actionable data that drives performance across tarte's DTC and omnichannel customer experience. This is a great opportunity for a data-savvy professional with 2+ years of experience looking to grow within a fast-paced, social-first beauty brand. This role is the data and analytics backbone of the CX organization — owning reporting, meeting prep, fraud monitoring, and the data integrity that the entire team depends on. The ideal candidate is highly detail-oriented, comfortable working across multiple platforms, and takes pride in keeping data accurate, organized, and on time.

Requirements

2+ years of experience in data analysis, fraud operations, or a closely related field
Strong proficiency in Excel or Google Sheets
Comfortable pulling, synthesizing, and validating data across multiple platforms
Meticulous attention to detail; manage discrepancies and follow them to resolution
Clear, confident communicator; able to present data findings to non-technical audiences
Highly organized with the ability to manage multiple recurring workstreams simultaneously
Self-directed with strong follow-through; proactive in flagging risks and surfacing insights

Nice To Haves

Experience with fraud prevention platforms
CRM platform experience
Customer experience or DTC eCommerce background
Beauty or retail industry experience
Familiarity with helpdesk or CX platforms

Responsibilities

Own data integrity across all CX reporting — maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms
Monitor data across CX, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts that require investigation; identify and escalate data discrepancies to the appropriate stakeholders with supporting context
Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution
Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis — responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting
Compile weekly meeting prep data including WOW and YOY performance comparisons and KPI summaries across all D2C channels and platforms
Update the monthly chargeback details doc for all D2C channels
Partner with the Senior Manager to deliver data that supports day-to-day operational decisions — including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests
Monitor fraud performance via our fraud prevention platform — with a consistently high approval rate, focus is on exception handling, emerging pattern identification, and performance reporting; flag unusual shifts promptly to the Executive Director
Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels
Handle recurring data pull requests from QA and product teams — including complaint data by SKU, return reason analysis, and product-level feedback
Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting
Maintain documentation on fraud policies, decision logic, and escalation procedures
Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives