Coordinator, Customer Service Enrollment

DPS•Denver, CO

23h•Onsite

About The Position

The Customer Service Enrollment Coordinator supports administrative and enrollment data-related projects while providing high-quality, customer-focused service by guiding families through the enrollment process via our hotline, email, and in-person interactions. This role emphasizes clear communication, responsiveness and a supportive experience for all current and future DPS families.

Requirements

High School Diploma/GED
One (1+) plus years of Customer Service Knowledge
Knowledge with Microsoft Office products including Word, Excel and Outlook
Knowledge of Google products, including Gmail, Calendar, Drive, Docs, Sheets, and Slides
Effective time management and organizational skills
Effective communication skills
Strong attention to detail
Effectively handle multiple demands and competing deadlines
The ability to take responsibility for one’s own performance
Work collaboratively with others on a team
High degree of integrity in handling confidential information
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

Bachelor's Degree

Responsibilities

Serve as a primary point of contact for families by responding to phone and email inquiries related to the SchoolChoice process and enrollment in Denver Public Schools
Assist families in navigating the online SchoolChoice application, ensuring clarity and ease throughout the process
Provide accurate and timely information on SchoolChoice procedures, key deadlines, school options, residency-based priorities, and transportation availability
Maintain accurate student records through data entry in systems such as Infinite Campus and SchoolChoice
Support Round 1 enrollment efforts by conducting outreach to transitioning students and families via phone, email, and in-person engagement at schools, offices, and community events
Assist walk-in families with enrollment questions and application support, delivering high-quality customer service
Participate in occasional evening and weekend events to support enrollment initiatives and community engagement
Provide administrative support and perform data clean-up tasks to ensure accuracy and efficiency within Enrollment Services
Other duties assigned