Coordinator, Crew Records & Pay

Canadian North • Ikaluit, NU

12h • Onsite

About The Position

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger. You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

The Coordinator, Crew Records & Pay is responsible to the Manager, Flight Crew Training for the overall management of crew qualification records, training files, and pay records.

Requirements

• Two (2) years of Post Secondary Education
• Three (3) years of previous experience
• Previous customer service experience
• Knowledge of Company and Transport Canada Regulations governing crew members (including flight and duty time limitations)
• Proven ability to work under pressure with strict deadlines
• Flexibility to work overtime, if required
• Superior and proven organizational, interpersonal and communication skills (written and oral)
• Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Nice To Haves

• Previous experience in Payroll Administration is an asset
• Previous airline operational experience is an asset
• Knowledge of crew tracking systems (AIMS) and Microsoft Office applications (Excel, Word, PowerPoint, Outlook) is an asset
• Working knowledge of existing collective agreements preferred
• Ability to communicate in Inuktitut a definite asset

Responsibilities

• Ensuring safety is the primary objective by adhering to the Canadian North safety policy and utilizing the appropriate safety reporting program in order to identify and communicate all known hazards and risks to the organization
• Manage the crew sick bank
• Investigate pay anomalies and implement checks to ensure accuracy
• Respond to crew member inquiries regarding the reconciliation of scheduled activities and pay
• Compare each crew member's actual schedule against the monthly originals
• Run various reports to QA crew pay and submit to Crew Allowance & Payroll
• Update and maintain crew records and training files
• QA paperwork submitted from training pilots & FA instructors to ensure accuracy
• Set up/update AIMS to reflect accurate expiry dates for the Crew Planners
• Run expiry reports at the end of each month to ensure training files & AIMS are updated for Crew Scheduling
• Investigate any outstanding training expiries and update Crew Scheduling as required
• Verify LMS completions prior to filing/updating training records
• Coordinate with the Manager of Flight Crew Training to align LMS training programs for all crew members
• Ensuring that the reporting of accidents, incidents or hazards are reported appropriately and within a timely manner
• Assisting with safety investigations
• Assisting with audits for all crew records
• Main administrative point of contact between HR, Crew Planning & Crew Scheduling for employees going on leave or returning from leave (STD, LTD, MED, LOA etc..)
• Prepare COS/LOA/Termination paperwork for all flight crew & Flight Operations' employees and submit to HR
• Prepare Position Approval Forms (PAF's) for signatures and submit to HR
• Coordinate with Inflight Management & designated signees at each base to ensure DG cards are distributed to crew
• Coordinate with HR, Inflight Management, Chief Pilots & Flight Ops Admin when onboarding new hires
• Ensuring continual improvement through the periodic review of documented processes
• Analyze and apply policies and procedures in accordance with the ALPA and CUPE collective agreements
• Provide business analytics reporting to Finance, Flight Operations Management with regards to sick time, overtime averaging and monthly statistics for budgeting and analysis
• Continuously coordinate with Payroll, Inflight Management, Chief Pilots, Crew Planning & Crew Scheduling to ensure everyone is on the same page in terms of pay, leaves, training paperwork, scheduling issues and crew expiries

Benefits

• Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes
• 3 weeks of paid vacation upon hire
• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree