Coordinator - Convention Services

Wynn Resorts•Las Vegas, NV

About The Position

Act as a secondary group contact and event facilitator for programs after receipt of signed contract. Support of three or more managers and affiliated programs. Management of incoming phone calls and transfers regarding the event. Run group reports such as pickups and rooming lists. Work in tandem with Convention Desk and Group desk on housing changes throughout program. Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits. Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs. Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs). Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.). Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc. Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies. As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner. Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures. Daily distribution and organization of department Meeting Event Orders. Input accounts and bookings and maintain files in Delphi. Follow Convention Services task list to complete each task in the full life cycle. Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.

Requirements

Problem solving skills
good communication skills
ability to multi-task
adhere to strict timelines in the completion of work
Ability to work with internal and external clients
Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, & Excel
Ability to work under pressure as well as manage multiple tasks at once
Must possess good written and verbal communication skills
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail
Models a professional and polished appearance as required by company guidelines
Must be able to interact with internal and external guests in a professional manner
Must have at least a high school diploma or a GED
Must have at least 2 years of clerical experience
able to type 60 wpm

Responsibilities

Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
Support of three or more managers and affiliated programs.
Management of incoming phone calls and transfers regarding the event.
Run group reports such as pickups and rooming lists.
Work in tandem with Convention Desk and Group desk on housing changes throughout program.
Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits.
Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs).
Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.).
Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
Daily distribution and organization of department Meeting Event Orders.
Input accounts and bookings and maintain files in Delphi.
Follow Convention Services task list to complete each task in the full life cycle.
Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.