Coordinator, Contracts

Community College of Baltimore County•Catonsville, MD

63d

About The Position

The purpose of this position is to perform professional administrative work supporting a functional area within assigned college division or function. The position is responsible for providing customer service and support to contract clients for credit and non-credit training solutions that result in increased revenue and FTE.

Requirements

Bachelor's degree required, preferably in education or business and master's degree preferred.
Four (4) years of experience in education, sales, marketing, customer service, and/or retail operations required.

Responsibilities

Provide leadership to assigned college division and/or function.
Remain knowledgeable about the college, its structure, culture, policies, and practices.
Serve as point of contact for internal and external organizations.
Develop and manage operating budget for assigned unit.
Prepare and analyze reports, as requested.
Develop, manage, and monitor adherence to policies and procedures,
Lead the business development efforts of the unit in credit and non-credit contract partnerships.
Serve as an advocate for the college and its students, as required.
Represent the college at networking events, affinity groups, and business and industry associations.
Serve as liaison between College departments, faculty and/or staff, as required.
Lead the efforts to increase annual revenue and FTE in the current contract client base.
Lead and support sales and marketing efforts in collaboration with the Director of Business Development & Community Collaboration to identify new credit and non-credit clients and determine training needs.
Identify new account opportunities through building relationships with the current client base.
Coordinate the day-to-day needs of existing contract clients.
Maintain customer data within the Customer Relationship Management software.
Conduct research and provide analyses of existing customer and industry trends to facilitate increased training with current contract clients.
Coordinate the organization of intake procedures and ensure the timely processing of student registrations.
On behalf of the Director of Business Development, meet with instructional deans, assistant deans, directors, program coordinators, and department chairs to identify contract training opportunities to support their needs.
Create, manage, and obtain appropriate signatures on contract agreements, letters of intent, and memorandums of understanding that state the contract details and agreement between the contracting organization and the college.
Arrange and manage reserved sections of courses to accommodate our special population students.
Manage communication with instructional deans, assistant deans, directors, program coordinators, and department chairs to assign appropriate instructors for contracted courses and resolve issues as needed.
Work with the Registrar and Coordinator of CE Administrative Scheduling to coordinate and create course schedules for clients and ensure compliance to meet state requirements.
Work with Student Finance to monitor and ensure compliance with proper billing procedures associated with contracted clients.