Coordinator, Contracts

Headquarters • Wilmington, MA

10d

About The Position

When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with. As a Contracts Coordinator, you will be responsible for managing all KDSNE Wilmington branch accounts working with lease partners and internal and external customers. This role also supports the coordination of order processing workflows, ensures compliance with billing procedures, and contributes to process improvements in documentation accuracy and customer setup. Also, provide support and backup to other KDSNE branches. It is important to maintain excellent customer service representation to all groups. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Requirements

• High School Diploma or General Education Degree (GED).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic Computer skills, including knowledge of MS Outlook, Word and Excel.

Responsibilities

• Maintains all cycles and process all maintenance agreement invoicing.
• Verifies and maintain new contracts in eAutomate.
• Setup new contracts in KFS and manage devices.
• Run Meter reports for meter collection; assist in meter entry into eAutomate as needed.
• Assist Accounts Receivable in resolving contract issues.
• Run monthly termination and lease reports.
• Validate entered meters and estimate uncollected meters as needed.
• Process all contract billing and mail out contract invoices.
• Process all customer name, location, and address changes as needed.
• Collaborate with Finance and Sales teams to resolve discrepancies in billing or customer setup.
• Maintain a billing log to be used for tracking deals from sales order to funding to commission payout.
• Act as point of contact with leasing companies on new and closed deals
• Maintain accurate and up-to-date contract documentation for audit and compliance purposes.
• Responds to customer inquiries as needed with regards to contract billing questions.
• Perform other duties as assigned.

Benefits

• We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED