Coordinator, Commercial Support Representative

Chamberlain Group•Tucson, AZ

7d•Remote

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role provides LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines. The representative will maintain a high level of customer service while processing orders, returns, and customer pricing inquiries across multiple product lines. They will leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction. Responsibilities include verifying order accuracy, escalating product quality problems, converting customer inquiries into sales, and obtaining information from SAP documents. The role also requires protecting CGI’s reputation by keeping information confidential and maintaining professional and technical knowledge.

Requirements

High School Diploma or GED Equivalent
Telephone Entry Systems/Access Control – Tech Support: 5-10 years of experience in the Telephone Entry System Industry; In field installation, servicing, and/or troubleshooting Telephone Entry Systems.
Commercial Gate Operators – Tech Support: 5-10 years of experience in the Commercial Gate Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Gate Operators.
Commercial Door Operators – Tech Support: 5-10 years of experience in the Commercial Door Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Door Operators.
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite
Strong typing skills
Mechanical and logical aptitude

Nice To Haves

Experience with LiftMaster Telephone Entry Systems preferred.
Experience with LiftMaster Commercial Gate Operators preferred.
Experience with LiftMaster Commercial Door Operators preferred.
Ability to travel up to 10%
2+ years of College or Technical School
Prior experience supporting CGI Commercial products including installation and troubleshooting
5+ years of Gate operator installation or service
previous access control experience and trouble shooting

Responsibilities

Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines
Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
Maintain a high level of customer service
Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
Escalate any reported product quality problems and customer complaints
Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
Protect CGI’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed