Coordinator, Client Experience

DIRTT Careers • Chicago, IL

2d • Onsite

About The Position

The Client Experience and Events Coordinator acts as the primary point-of-contact for DIRTT clients and visitors at DIRTT Experience Centers (DXCs). This includes coordinating client events, factory and showroom tours, travel arrangements, meal reservations, and other activities which enable DIRTT to best serve our clientele.

Requirements

• Strong event management skills and experience with the ability to establish plans, manage multiple assignments and meet deadlines.
• Highly organized with an incredible attention to detail.
• Personable and high-energy with the ability to develop relationships, assess client needs and provide unparalleled client service.
• Enjoys working in a fast-paced environment and is a proven self-starter.
• Tech savvy with a strong technical aptitude and ability to quickly learn new technical skills.
• A professional attitude with the ability to work in a highly collaborative environment.
• Well-developed organization, follow-through, and time-management skills.
• High level of ownership, accountability, and initiative.
• Applicants must be 18 years or older.
• Employment is conditional upon the successful completion of a background check, where permitted by law.

Responsibilities

• Provide the highest quality client experience to guests visiting the DIRTT Experience Center (DXC) by coordinating, facilitating, and hosting client tours and events that occur onsite, offsite and virtually.
• Activities include but are not limited to: facility set up and tear down for internal/external events and client visits (some events may occur after hours); liaising with in-house catering to coordinate meal requirements; sending and tracking of invitations; managing internal scheduling for client tours; making meal or activity reservations and coordination of travel arrangements; managing external vendors/venues for events; post-tour satisfaction surveys.
• Overall management of the DXC – ensuring it’s in perfect working order.
• Additional duties may be assigned that are reasonably related to the role.
• Responsibilities may be adjusted or reprioritized in response to evolving business needs, technology, and organizational priorities, while maintaining alignment with the overall scope, purpose, and responsibilities of the position.

Benefits

• Competitive base salary plus a variable pay (bonus) program
• Eligibility to participate in DIRTT’s Employee Share Purchase Plan
• Continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
• Comprehensive health benefits, including medical, dental, and vision coverage
• Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
• Mental health and wellbeing support, including an Employee Assistance Program (EAP)
• A thorough and supportive onboarding program designed to set you up for success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed