Coordinator, (Municipal) Civil Service - Austin Human Resources

City of Austin

6d•$29 - $35•Hybrid

About The Position

Austin Human Resources is committed to building a high‑performing, diverse workforce and fostering a safe, respectful, and productive environment. We deliver strategic HR services that strengthen employee engagement, professional growth, and organizational excellence. As one of the fastest‑growing and most innovative cities in the nation, Austin values sustainability, public service, equity, collaboration, and continuous improvement. The Coordinator, Civil Service supports both Municipal and Public Safety Civil Service operations by coordinating Commission meetings and disciplinary hearings, interpreting civil service statutes and rules, managing promotional processes, maintaining records and data systems, and responding to open records requests. This role ensures compliance with applicable civil service requirements and provides clear, accurate information to employees, departments, and stakeholders.

Requirements

Knowledge of Civil Service processes.
Knowledge of Federal, State and local laws and ordinances.
Knowledge of city practice, policy and procedures.
Skill in oral and written communication.
Skill in handling conflict, hostile and/or uncertain situations.
Skill in handling and prioritizing multiple tasks.
Skill in the use of computers and related software applications.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to provide the highest level of customer service.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to work in a team environment.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field.
Experience may substitute for the education up to the maximum of four (4) years.

Nice To Haves

Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Experience tracking data and managing databases.
Experience creating reports, presentations, meeting binders, and internal communications and memoranda.
Experience delivering workplace training.
Experience working with Boards and/or Commissions.
Ability to travel to more than one work location; some evening and weekends may be required.

Responsibilities

Supports the Civil Service Commission and Civil Service Office: coordinates Commission meetings and disciplinary hearings; arranges locations and times; gathers and distributes documents and materials; prepares and posts agendas and notices; requests legal opinions; prepares subpoenas; tracks and acts on outstanding issues; and ensures adherence to governing doctrines.
Provides accurate information on and/or interpretation of Chapter 143 of the Texas Local Government code, Civil Service Commission Rules & Procedures, Agreements between the City of Austin and the Austin Police Association, Austin Fire Department Collective Bargaining Agreements, and City of Austin Civil Service Personnel Policies and Procedures.
Coordinates and administers aspects of the civil service promotional process for public safety departments.
Works closely with the purchasing department and civil service administrator for issuance of bids for promotional exams and monitors contracts.
Maintains and enters data for the Civil Service database and the Civil Service Office Intranet website.
Coordinates the Assessment Center process by making the necessary accommodations; i.e. travel arrangements for the assessors; lodging, equipment, and meals.
Responds to open records requests.
Maintains Civil Service records compliant with the City’s records management system.
Coordinates Commission meetings and disciplinary hearings including all required preparations and documents.
Provides accurate information on and/or interpretation of Texas Local Government code, Civil Service Commission Rules & Procedures, and civil service agreements with the City.
Supports and assists with all processes required by the applicable civil service code.
Coordinates and assists with all required legal documents and documentation.
Assists with communication to internal and external stakeholders, including notices, memorandum, letters, and the intranet.
Maintains and enters data in systems required for reporting and collecting performance data.
Provides and supports all logistical requirements of the department.
Coordinates and administers aspects of the civil service promotional process.
Facilitates the issuance of bids.
The Municipal Civil Service Coordinator provides citywide support for MCS Rules, coordinates logistics for Commission meetings, serves as the liaison between the MCS Commission and the City, and guides employees through the MCS appeal process, including timelines and required deliverables.
Delivering training to City employees.