Part-Time Coordinator, Care Access

Lucet • ,

5d • $21 - $21 • Remote

About The Position

The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams.

Administrative & Operational Execution:
Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency.
Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards.
Member & Provider Support:
Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA.
Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff.
Care Coordination & Case Management Support:
Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions.
Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

Requirements

• Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting
• Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data.
• Ability to talk and type simultaneously while navigating systems during live member interactions.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
• US Citizenship for at least 5 years.
• MVR

Responsibilities

• Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency.
• Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards.
• Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA.
• Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff.
• Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions.
• Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

Benefits

• Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive.
• 401(k) with competitive employer match
• Company-paid life insurance
• Paid time off
• Professional development opportunities
• Remote work flexibility (role-dependent)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree