Coordinator, Care Access

Lucet•,

3d•$21 - $21•Remote

About The Position

The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams. At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Requirements

Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting
Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data.
Ability to talk and type simultaneously while navigating systems during live member interactions.
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting)
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.

Nice To Haves

Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for who they are.
Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met
Ability to work independently to meet team objectives/goals
Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
Able to manage multiple tasks in a fast-paced, changing environment
Ability to work within a collaborative, team-oriented environmen

Responsibilities

Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency.
Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards.
Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA.
Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff.
Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions.
Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration.

Benefits

Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.