Coordinator BPS Cust Serv

Acosta•Charlotte, NC

11h•Hybrid

About The Position

We’re looking for a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish. This role requires working a Hybrid Schedule, with Tuesdays, Wednesdays, and Thursdays in the office each week.

Requirements

High School Diploma/GED
One + years of business process solutions, customer service, and/or administrative experience.
Strong interpersonal, organizational and administrative skills.
Effectively communicate with others.
Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
Proficient in MS Office (Word, Excel, and Outlook).
Proficient in data/order entry and software.
Possess Becton System technical skills.

Nice To Haves

Associate Degree
Formal Customer Service Training
One year of food broker experience preferred.

Responsibilities

Receive order issues from external parties in a professional manner.
Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
Update order in order system as necessary.
Review dashboard for alerts on a daily (hourly) basis.
Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
Perform resolution procedures outlined in static help file.
Investigate rules engine failures and determine appropriate course of action.
Escalate all unresolved rules engine issues to Customer Service Supervisor.
Fill out rules engine request and submit to Customer Service Supervisor.
Maintain client/customer criteria for handling orders.
Update and maintain current information on prices.
Ensure Sales Data Coordinator is notified on a timely basis.
Responsible for filing documents according to Acosta policy.
Maintain excellent working relationships with Customers, Clients and co-workers.
If applicable, assist with Customer Replenishment (CRP/VMI).
Maintain inventory data, enter order in Becton Schantz and send to customer.
Manage CRP order process through delivery, as required.
Perform special assignments for the company and/or branch and/or department as needed.
Meeting the physical requirements – listed below
Other duties as assigned