Coordinator, Belonging and Well-Being (3565)

YMCA of Metropolitan Los Angeles•Los Angeles, CA

4d•$20 - $22•Onsite

About The Position

The LA Y is the Center for Community Well-Being in Los Angeles, committed to building stronger communities by providing equitable programs and services to empower all. We are focused on fighting food insecurity, providing equity in education, making sure every child has the opportunity to experience the joy of sports, ensuring kids and teens have a safe place to grow, learn and live a healthy lifestyle. The LA Y’s health and wellness initiatives offer medical and mental health resources to ensure everyone has access to basic health needs. Our mission is to provide services and resources that contribute to the well-being of our community. The LA Y operates 29 Centers and over 200 program sites across LA County. The Membership and Belonging Coordinator plays a key role in executing membership growth, engagement, and retention efforts at the center. This position supports the delivery of a high-quality member experience by actively engaging with members and prospective members, supporting sales and onboarding processes, and driving participation in programs and services. The Coordinator works closely with membership leadership to execute daily priorities that contribute to membership goals. This role maintains a strong front-line presence, including time at the Welcome Center, ensuring a welcoming environment and consistent follow-up with members and guests.

Requirements

18 years or older
High school diploma or equivalent required
1–2 years of experience in customer service, sales, or member-facing roles preferred
Experience in fitness, nonprofit, hospitality, or community-based environments preferred
Prior experience supporting membership sales, front desk operations, or program engagement is a plus
Ability to engage effectively with members, guests, and prospective members in a welcoming and professional manner
Comfortable initiating conversations and building relationships to support membership growth and engagement
Ability to follow established processes and execute assigned responsibilities with consistency
Strong organizational skills with the ability to manage multiple tasks and priorities
Reliable, punctual, and able to work flexible hours including evenings and weekends as needed
Strong communication and interpersonal skills
Customer service and relationship-building skills
Basic sales and follow-up skills (comfort with outreach, engagement, and closing support)
Attention to detail and accuracy in processing memberships and tracking information
Basic computer skills including Microsoft Office and member management systems
Ability to work both independently and as part of a team
Current YMCA-Approved Adult & Pediatric First Aid, AED, CPR Certifications or willingness to obtain within 60 days of hire, required

Nice To Haves

Y-USA Team Leader Certification, preferred

Responsibilities

Ensure a welcoming environment for all members and guests, creating a positive first impression and ongoing member experience
Support membership growth by actively engaging with prospective members, assisting with tours, and facilitating enrollment processes
Execute consistent follow-up with prospective members to support conversion and onboarding
Track, monitor, and follow up with all prospective members that show interest to ensure timely outreach
Maintain communication with new and existing members to encourage engagement and participation in programs and services
Support the achievement of membership sales and retention goals through daily execution of assigned responsibilities
Promote programs and services that align with member needs and drive ongoing participation
Assist in coordinating programs and activities that enhance member involvement and strengthen connection to the YMCA
Build strong relationships with members to understand their needs and connect them to programs and services
Monitor member engagement and support outreach to inactive or at-risk members
Execute re-engagement efforts to encourage continued participation and reduce cancellations
Support onboarding efforts to help new members feel connected and engaged early in their membership
Encourage participation in programs, services, and center activities to strengthen retention
Support healthcare-based members in connecting to programs to increase usage and sustained engagement
Maintain an active presence at the Welcome Center, engaging with members and guests
Support membership leadership in executing sales, engagement, and retention strategies through consistent front-line execution
Assist with administrative responsibilities including scheduling support, reporting, and general operations
Participate in staff meetings and trainings as required
Support a culture of inclusion, engagement, and member-centered service
Build relationships with local businesses, schools, and organizations to grow membership.
Represent the YMCA at community events and outreach opportunities.
Accurately process memberships, payments, and registrations while maintaining data integrity.
Adhere to cash-handling procedures and maintain confidentiality of member information.
Participate in staff meetings, trainings, and association-wide campaigns such as the Annual Support Campaign.
Model and enforce the YMCA’s Code of Conduct and Core Values of Caring, Respect, Honesty, and Responsibility.
Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.
Attend staff meetings and training as required.
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring and Fairness) as well as the YMCA Core Values of Caring, Respect, Honesty and Responsibility, in all dealings with members, guests, volunteers and fellow staff.
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
All other duties as assigned by your supervisor.