Coordinator, Access Control & ID Processing - UKR

Universal Orlando•Frisco, TX

24d

About The Position

The Coordinator, Access Control & ID Processing supports the safety and security of Team Members, Guests, and assets at Universal Kids Resort by maintaining access control and managing identification credentials. The role provides daily administrative support within Security, processing resort credentials, access control, key control, and visitor parking assignments while meeting Guest Service standards for internal and external clients. It also supports Human Resources partners with the activation and deactivation of UKR credentials. The coordinator processes credentials and name tags, administers the visitor management program, maintains access-control records, and supports Security department operations. The position follows organizational policies and applicable laws, observes established Environmental, Health & Safety policies and procedures, and requires a flexible, varying schedule based on business needs.

Requirements

High School Diploma or GED.
Solid organizational and communication skills across all levels of the organization and with third-party vendors.
Consistent attendance.
Ability to perform each essential duty satisfactorily; reasonable accommodation may be made for individuals with disabilities to perform essential functions.

Nice To Haves

One or more years of experience in a Customer Service or Security environment, or an equivalent combination of education and experience.

Responsibilities

Monitor and process Universal Kids Resort credentials, including Team Member badges, third-party vendor and contractor credentials, project management and construction credentials, visitor badges, replacement IDs, key control, and parking tags.
Manage the UKR visitor management program by operating and administering a central clearinghouse for daily and special-event access requests for vehicles and pedestrians.
Help monitor visitor flow in back-of-house visitor parking spaces and ensure vehicles have appropriate clearance.
Enter data and maintain Security Access Control files, including authorizing and approving badge access, granting and removing access, and taking photos for various requirements.
Ensure documentation and paperwork are accurate.
Process IDs and name tags for new hires and partner with Human Resources on distribution.
Process replacement IDs and name tags for Team Members as needed.
Provide administrative support to the Security department, follow up on action items for new and routine projects, answer telephone calls, and direct inquiries to the appropriate person or department.
Support Human Resources partners with activation and deactivation of UKR credentials.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.